Customer Support

Customers

One-size support does not fit all! Because your support needs are as individual as your business, our services go far beyond traditional notions of technical support. We’ll help you with particular issues, of course—quickly and efficiently. But we also want to be part of your team, because we’re committed to your success as you are.

Customers access support via our Support Portal which features their ticket history, knowledgebase and forums to enable logged in users to find the information they need quickly.

Customer Care Program

The DocSolid Customer Care Program works with customers on an ongoing basis to ensure the value of their solution. Customer Care bridges the gaps from Requirements to System Implementation to Software & Maintenance by using a scheduled, structured sequence of follow-up activities to ensure customer satisfaction. Our goal is for your system to quickly progress from “installed” to a steady state of “optimized,” maximizing your use and your return on investment (ROI).

The process starts with the Go-live Checklist, followed by a call from a Customer Care Representative with an overview of the program, and progresses to a scheduled 90-day implementation assessment and yearly scheduled reviews. The DocSolid Customer Care Program is available as part of the standard DocSolid Support Agreement.

To learn more about our Customer Care Program, contact us




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