Digital Mailroom in 2026: Navigating Hybrid Work, IG Demands & USPS Changes
Mar 26, 202612:00pm EDT1 hour
The law firm mailroom is under more pressure than ever. Hybrid attorneys expect instant digital access, information governance demands continue to tighten, and time critical digital mail delivery changes are disrupting certified mail timelines — all while many firms are still operating workflows designed for a fully in-office workforce.In this candid, practitioner-led discussion, leaders from Ice Miller, Mattern & Associates, and DocSolid explore what it truly takes to modernize mail operations. Not as a technology upgrade, but as a business and risk strategy.
Drawing from real-world experience at an Am Law firm, we’ll examine:
• Why traditional physical delivery models break down in hybrid environments
• How digital workflows strengthen chain of custody and auditability
• How USPS processing changes are affecting certified mail and service assumptions
• The operational risk of institutional knowledge walking out the door — and how to build intelligence into systems instead
• What large-scale scan-and-dispose initiatives look like during major office transitions
• How to balance outsourced operations with internal governance oversight
This session is conversational, interactive, and audience-driven.
Speakers:
• Rachel Englander, Senior Director of Knowledge, Ice Miller
• Rob Mattern, President, Mattern & Associates
• Steve Irons, President, DocSolid
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