Who we are

This website, https://docsolid.com and related subdomains are owned and operated by DocSolid, LLC a privately-held corporation established in 2010. The company conducts business from a main office located at 101 E. Washington St. Suite 800 Phoenix, AZ 85004. Contact: Michael Herzog at Tel: 480-930-4022 or Email: marketing@docsolid.com.

Date of Publication
This privacy statement was last updated on November 13, 2024. Policy changes are documented in the change log.

Applicable Data Privacy Laws

• United States, legal permanent residents of nineteen states -California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia- that have enacted comprehensive consumer data privacy laws.
• European Union, GDPR applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
• United Kingdom, UK GDPR.
• Singapore, Personal Data Protection Act.
• Canada, Personal Information Protection and Electronic Documents Act (PIPEDA). Legal permanent residents of Quebec are subject to the separate Act respecting the protection of personal information in the private sector.

What personal data we collect and why we collect it
In this privacy statement, we explain what we do with the data we obtain about you via DocSolid’s website(s). It is our objective to comply with the requirements of GDPR and other relevant privacy legislation with a commitment to the following priorities:

• We clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• We aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• We first request your explicit consent to process your personal data in cases requiring your consent;
• We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• We respect your right to access your personal data or have it corrected or deleted, at your request.

Personal data collected from our website includes; Name, Title/Role, Company Name, Email Address and Phone Number. Website cookies or forms collect additional technical data including IP address, time/date of visit, pages visited and links clicked.

We do not collect any sensitive personal data such as social security numbers or date of birth.

The DocSolid Store is a separate subdomain, https://store.docsolid.com where additional data may be collected as needed to process online orders including credit card information. Customers who shop at store.docsolid.com may optionally setup an online account for ordering supplies. This data is securely stored by BigCommerce, a 3^rd party vendor contracted by DocSolid for the purpose of hosting the online store website.

Personal data can be collected/generated from the technical processes needed to enable DocSolid’s customer experience including contact forms, cookies, 3^rd party embeds and analytics on:

docsolid.com, support.docsolid.com, store.docsolid.com

We collect connectivity, technical and aggregated usage data as part of the provision of our services. This includes data such as IP addresses, non-identifying data regarding a device, operating system, browser version, locale and language settings, the cookies and pixels installed on such device, session logging, referring or exit pages, and date/time stamps, and the activity including clicks, browsing, and other interactions.

We collect such data in order to provide you with our services and to further develop, customize and improve these services.

We use cookies to process your users’ connectivity, including data such as pages visited within the website, IP addresses, content on the website that has been interacted with by the user and the number of times pages have been visited.

Website API Keys

We make use of certain APIs, in order to provide specific features. These include the following third party services: Google Maps, Google Ads, Google Analytics and GoToWebinar.

Website Comments

Comments are disabled. No PII is collected.

Website Media

Uploads are disabled. No PII is collected.

Website Contact forms

Data collected from our website forms includes; Name, Title/Role, Company Name, Email Address and Phone Number. This data may be used for customer support and marketing purposes.

Where / How Data is Collected

Data collection will originate from contact form entries, content download forms, webinar registration forms, software support tickets, analytics and customer purchase records.

Cookies

Listed below are the cookies our web site uses, including those set by third-party plugins, social media, analytics and the cookies WordPress installs by default.

Analytics

This website uses the standard features of Google Analytics to analyze and report on website visitor traffic. Google Analytics uses several different HTTPS cookies stored on end-users’ browsers, including some persistent cookies with a duration of up to two years.  To learn more about how Google uses data when you visit a website that uses these features, please read Google’s partner privacy policy, https://www.google.com/policies/privacy/partners and learn more about how Google uses cookies here, https://policies.google.com/technologies/cookies.

To opt-out of Google Analytics tracking, Google provides a free browser add-on. To learn more about the option to opt-out and install the browser add-on, visit:
https://tools.google.com/dlpage/gaoptout.

By default, WordPress does not collect any analytics data.

Who we share your data with

DocSolid does not sell or share any personal data.

How long we retain your data

DocSolid retains data indefinitely.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to make a data subject request

Submit a data Subject Access Request form to DocSolid.

Contact information

For questions about our privacy policies or privacy-specific concerns, contact Michael Herzog, Director at 480.930.4022 or marketing@docsolid.com.

How we protect your data

DocSolid’s website(s) use secure socket layer SSL encryption. A digital certificate keeps information private as it is sent to, or from, the website using SHA-256 with the RSA Encryption algorithm.

DocSolid provides employee training on data privacy and provides continuing education so that our employees are able to work in accordance with these privacy policies. DocSolid is continuously focused on improving and optimizing our business operations and policies in terms of data privacy, data protection, data retention and data encryption for our website(s).

Automated decision making and/or profiling we do with user data

None.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.