Digital Mailroom Customer Testimonials

“Cybersecurity was a large selling point. Having the ability to securely notify the legal teams through NetDocuments links and having that password protected was huge. Our managing partner is very involved in our cybersecurity practice area and he really liked that.”

“We started scanning right as the pandemic started because we needed a way to get it to attorneys regardless of whether or not they were in the office. We were just scanning into PDF and then emailing it to people. That is just a very time-consuming process. The workflow that is built into Airmail2 allows us to do it in a much quicker fashion.

We’ve never worked with a software company that has been so open to listening to what our needs are and the needs of law firms.”

“We sold this internally as an enhancement rather than a change. This was a careful choice of words because the digital post touches everyone in the firm, and no one, especially fee earners, likes dealing with change. This focused everyone’s attention positively on what will be better with Airmail2.”

“We transitioned to Airmail2 in 3-weeks with no downtime and no negative reactions from recipients. It was incredibly fast. Mail arrives faster, which means authorizations are faster, and that means discovery is faster. That snowballs into saving a lot of time and saving a lot of money.”

“We now have 2 or 3 people working the mail for a couple of hours per day. Before Airmail2, it took 8 people working 4-5 hours per day… A significant improvement in productivity that also gets the mail delivered faster.”

“Matter-driven workflows enable digital delivery of Airmail2 mail items directly into the client and matter selected by the user with the integrated DMS lookup, including doctype and subtype.”

“The Hub was essential. We wouldn’t have been able to implement Airmail2 without it.”

“The QC process in Airmail2 allows us to make sure everything is done right the first time, but if there’s a problem found, we can quickly do a rescan to fix it.”

“It’s a more efficient process for us. It is very easy now for our employees to expect what is coming to them on a daily basis. We have cut down the time that it takes for the mail to be delivered, mail to be opened, for people to see what they have.”

“With Airmail2, we are better at collaborating. When people used to open their own mail, the attorneys would have to wait for a legal administrator, only to hand a mail item back to them, and then wait for them to scan it. This impedes the flow of billable work, waiting to forward a piece of mail to one or more attorneys, a mail item finally reaches the point where it is actionable and billable.”

“Before Airmail2, our office services folks were still delivering the physical mail, but no one comes into the office regularly to open and process the mail.”