Legal Technology

5 05, 2023

CISO in Law Firms Face Hybrid Work Challenges

2023-09-22T11:41:30-07:00May 5th, 2023|Paper2Digital Blog|

Chief Information Security Officers in Law Firms Face Hybrid Security Challenges

Many law firms have shifted towards a hybrid work model, where employees alternate between working from home and working at their law office. While this model has provided greater flexibility, it has also presented significant challenges for Chief Information Security Officers, CISO in these firms.

Law firms have always been a prime target for cybercriminals due to the sensitive and confidential nature of the data they hold. The shift towards hybrid work has only made things more complicated for CISOs, who must now contend with a distributed workforce, varied devices, and continual risks from email phishing. In this article, we will discuss the challenges facing CISOs in law firms due to hybrid work and how they can mitigate these risks.

Remote Workforce
Hybrid Workplace Solution - Return to Office - Work From HomeWith employees working from different locations, it becomes more difficult for CISOs to maintain a secure environment. Home networks are typically less secure than office networks, and employees may be using personal devices that are not adequately secured. This can make it easier for cybercriminals to gain access to the firm’s network and steal sensitive data.

To mitigate this risk, CISOs must implement strict security protocols for remote workers. This includes ensuring that all devices are up to date with the latest security patches, enforcing strong password policies, and providing employees with secure VPN access to the firm’s network.

Increased Cyber Attacks
Cybercriminals have been taking advantage of the pandemic to launch more sophisticated and targeted attacks. With law firms holding sensitive data, they are an attractive target for cybercriminals looking to steal confidential information, commit fraud, or launch ransomware attacks. Email phishing continues to be one of the greatest ongoing cybersecurity threats.

To mitigate this risk, CISOs must implement robust security measures, including multi-factor authentication, intrusion detection, and threat intelligence. They should also conduct regular security assessments and penetration testing to identify vulnerabilities in their systems and networks.

Cloud Security
With the shift towards hybrid work, many law firms have moved their operations to the cloud, making it easier for employees to access data from different locations. While this has provided greater flexibility, it has also created new security challenges, as data stored in the cloud is at risk from cyber attack.

To mitigate this risk, CISOs must implement strict access controls and monitor employee activities closely. They should also encrypt all data stored in the cloud and implement robust backup and disaster recovery procedures.

Mailroom Risk
There is a security problem in the mailroom that deserves a sense of urgency.

In a scanning mailroom, the typical scan-to-email-PDF approach puts the firm’s client information at risk and undermines information governance. Airmail2 solves this problem because it eliminates unnamed PDF attachments and delivers legal mail securely using integrations with a document repository like iManage, iManage Cloud, NetDocuments or OpenText eDOCS. Airmail2 also integrates with Microsoft OneDrive and Google Drive.

This is an important cybersecurity consideration for law firms because email is the most frequent source from where cybersecurity incidents originate. Watch the 2-min. explainer video to learn more.

Conclusion
The shift towards hybrid work has presented significant challenges for CISOs in law firms, as they must contend with a distributed workforce, varied devices, and the increased risk of insider threats. To mitigate these risks, CISOs must implement strict security protocols, monitor employee activities closely, and conduct regular security assessments to identify vulnerabilities in their systems and networks. With the right approach, law firms can maintain a secure work environment and protect their sensitive data from cyber attacks.

CISO Digital Mailroom Resources

22 09, 2023

How to Build a Business Case for a Digital Mailroom

2023-09-22T12:14:12-07:00September 22nd, 2023|Featured, Paper2Digital Blog|

How to Build a Business Case for a Digital Mailroom

As hybrid office planning continues to evolve in the majority of law firms across the country, firms can no longer rely on the typical scan-to-email-pdf approach. This cobbled together method of daily mail delivery is inefficient and it creates cybersecurity liability for the firm. This is where the Airmail2 Digital Mailroom comes in.

DocSolid’s Airmail2 Digital Mailroom completely transforms a law firm’s paper centric mail into a secure, efficient digital operation. Airmail2 is setting the standard as a best practice for law firm digital mailrooms because of how well it facilitates hybrid work. Legal mail items contain client information that is confidential and time sensitive. Therefore, the methods for processing the daily mail digitally must incorporate the same standards applied for all client data at the firm.

The Airmail2 Digital Mailroom was engineered from the ground up to solve the security and compliance requirements of law firms with direct digital delivery of daily mail fully integrated into the firm’s document management system (DMS). Sensitive information is protected and governed by DMS best practices consistent with the firm’s information governance policy.

To upgrade a law firm mailroom with a best practice digital mailroom solution such as Airmail2, the firm’s stakeholders must gain an appreciation for the distinct differences and advantages of implementing a new digital mailroom operation. Contact us to get the Airmail2 Advantages Checklist PDF. This information helps stakeholders and leaders at the firm understand the business case as it relates to their law firm. From that point, DocSolid will help you define the scope of a project including business requirements, objectives and budgeting.

In order to achieve a digital transformation of your mailroom into a best practice digital mailroom, it is important to understand a few of the fundamental differences and advantages:

Security and Information Governance

Law firms are driven by security and information governance concerns. Legal mail items are time sensitive and they contain confidential information. The rudimentary scan-to-email-PDF approach most law firms have in place are faulty because the scanned mail items are unnamed and uncontrolled. Using this method proliferates security risks that put the firm and their client’s sensitive information at risk. Airmail2 solves this problem because a best practice digital mailroom operation delivers daily mail directly into the law firm’s DMS where confidential client information is properly secured and governed.

“Cybersecurity was a large selling point. Having the ability to securely notify the legal teams and having that password protected was huge. Our managing partner is very involved in our cybersecurity practice area and he really liked that.”

-Database Analyst, Regional Firm US
Airmail2 + NetDocuments

Cost Reduction and Efficiency
Recognize the amount of labor, quantified in people and dollars terms, that is consumed by continuing to support makeshift scan-to-email-PDF methods. A best-practice digital mailroom is labor efficient because it enables batch work that requires fewer mailroom clerical staff, reducing the cost to operate it. It also stops the wasteful mail handling time currently in the hands of attorneys and legal assistants who should not be distracted by the redundant delivery of paper mail.

Overall Business Process Improvement
Mailrooms are scanning daily mail because some of that mail belongs in the DMS. But how do you know that ever even happened? A best-practice digital mailroom closes the loop on business process because it is a comprehensive end-to-end solution for getting mail into the DMS. It accomplishes this seamlessly with built-in quality controls, automatic email notifications and operator alerts. And one more thing… The entire mail delivery cycle time is faster too.

Woman Work From Home Laptop

Attorney / Employee Experience

A best practice digital mailroom achieves an attorney-focused experience that does not require employees to change the ways they work. For mail recipients, it is a reliable daily routine, no matter where they choose to physically work on any given day. Everyone appreciates the consistent experience you get with Airmail2 automated notifications and the option of communicating back to the mailroom with the Airmail2 Hub. For a hybrid workforce, it is ideal for fee earners and staff to have a few things that they can rely on operating the same way every day. The importance of this is greater than ever as hybrid work must be scrutinized for security from every angle by the CISO – Chief Information Security Officer, Records Managers and Information Governance leaders. The daily mail is a fundamental physical office function that is mission critical for law firms. That is why secure digital delivery with Airmail2 is essential.

Productivity

Labor is a one of the biggest considerations when deciding to budget for a new Digital Mailroom system. Using reasonable calculations, DocSolid has a spreadsheet tool that demonstrates how existing labor costs exceed the purchase price of the software. Use our Productivity Tool to reveal your existing mailroom costs and what you’ll find is that budgeting for a digital mailroom is a very smart choice.

With scan-to-email-PDF, or the old convention of physical mail distribution, operational labor costs add up quickly. This tends to be overlooked, but it becomes easy to see how these costs add up when the operational labor is taken into consideration for everyone that plays a part in supporting the mailroom operation. Contributing cost factors include:

  • Mailroom labor
  • Mail recipients labor
  • Quality control work
  • Physical paper mail delivery & disposition
  • Help desk, administration, IT involvement, supervision

The redundancy caused by a scan-to-email approach leads to additional labor costs that are avoided with a digital mailroom solution like Airmail2. Scanned mail has to be scanned and emailed to recipients, but in most instances, the mail is also physically delivered as well. This becomes double the amount of work for the mailroom staff, but it also adds work for recipients as they have to reconcile both the digital and physical documents while also creating the work of disposing of the physical mail once they are done with it.

Conclusion

The overhead costs of maintaining an inefficient mailroom operation alone makes a best practice digital mailroom operation a fiscally responsible decision for a law firm. The typical scan-to-email-PDF method is a waste of money each day it is kept in place, while the cybersecurity risks are akin to playing Russian Roulette with confidential client information. It’s impossible to align daily mail delivery with the hybrid work variability of each employee in every office location… Unless you adopt a best practice solution.

Next Steps

  • Contact us to request a copy of the complete Airmail2 Advantages Checklist.
  • Book a demonstration to learn how you can design a best practice Digital Mailroom for your firm with Airmail2.
27 07, 2022

Digital Mailroom Best Practices for Governance and Security – White Paper

2023-02-17T15:43:21-07:00July 27th, 2022|Featured, White Papers and Articles|

Digital Mailroom Best Practices
for Governance and Security

White Paper

Digital Mailroom Best Practices for Governance and Security PDF
  • Information governance failures

  • Cybersecurity risk exposure

  • Compliance with privacy laws, PII, ethical walls

Email Danger Icon

Is the mailroom in your firm currently sending inbound legal mail as PDF attachments?

This puts client information at risk in terms of information governance, cybersecurity exposure, client privacy, ethical walls and more.

This white paper details these vulnerabilities and contrasts what a best practice solution looks like. A properly designed digital mailroom helps the firm secure and govern client information while improving productivity at the same time.

Key Points

  • Security risks and process challenges
  • Imperatives for mailroom information governance
  • New mailroom design for both in-office and remote work

Customer Success

DocSolid® Airmail2® Selected as Digital Mailroom by Maslon LLP, for Direct Delivery of Daily Mail to NetDocuments

“With Airmail2, sensitive mail information goes from the mailroom directly into NetDocuments, where it is protected and governed by our DMS best practices. And Airmail2 leverages our broader use of the DocSolid Paper2Digital platform, and its integrations with NetDocuments.”

– Jamie Blomquist, CIO Maslon

Customer Success

Stinson Deploys DocSolid® Airmail2® Digital Mailroom for Direct Delivery to iManage Document Management System

Inbound legal mail needs to get in the DMS, not the email system where it is delayed and exposed. Airmail2 is a digital pivot into the times ahead.”

– Steve Irons, President DocSolid

Fill out this form for immediate, complimentary access to this white paper

DocSolid Logo 150px

Secure digital delivery of daily legal mail with direct-to-DMS integrations

iManage or NetDocuments

10 11, 2021

DocSolid President, Steve Irons, Named as Entrepreneur to Follow 2021 for Airmail2 Digital Mailroom and Digital Records Room Solutions, Industry Wired

2022-03-29T09:47:35-07:00November 10th, 2021|Press Releases|

DocSolid President, Steve Irons, Named as Entrepreneur to Follow 2021 for Airmail2 Digital Mailroom and Digital Records Room Solutions, Industry Wired

PHOENIX, AZ – (November 11, 2021) – DocSolid, the legal technology experts for enterprise scanning, workflow and paper reduction solutions, today announces company President, Steve Irons, has been named as an Entrepreneur to Follow in 2021 for the Airmail2 Digital Mail and Digital Records Room solutions by Industry Wired magazine.

When the pandemic sent the law firm workforce into home offices, it was critical for the attorneys to receive sensitive client information that was arriving by postal mail to their home offices. DocSolid quickly realized that a best practice digital mailroom was needed at every law firm.

The DocSolid team went to work aggressively and delivered its market leading software, Airmail2 Digital Mailroom in record time. DocSolid went through a rapid, formal product management process, talking to the customers, prospects, and partners. In just over two months, the team had its first version of software running, then released a customer-ready version as MVP (Minimum Viable Product).

Steve Irons comments: “I am proud of how our company pivoted during tough times to create and focus on the new, long term needs of our law firm partners. DocSolid’s team to completely changed our business focus to create an impact solution supporting a law firm’s hybrid work model.”

Airmail2 Digital Mailroom now solves the critical problem of digital daily mail delivery in the permanent model of hybrid law firm operations. This forward-thinking, best of breed solution provides direct delivery of scanned postal mail to firms’ document management systems (DMS), where sensitive information can be properly secured, governed, and processed. This approach overcomes the unsecure and unproductive methods of scan to email attachments. Attorneys, practice groups and administrative operations can set automated distribution rules for inbound mail items, matching the firm’s workflow preferences.

The companion solution, Airmail2 Digital Records Room, is a firm-wide system of software and workflow  to digitize paper records to iManage. Airmail2 Digital Records Room replaces paper file rooms to facilitate real estate reduction plans and enables efficient digital delivery of file requests for attorneys working from home.

“Today, the Airmail2 Suite is DocSolid’s comprehensive solution to help firms securely, reliably and efficiently deliver legal documents to a distributed workforce and to socially distanced in-house teams,” said Steve Irons.  “Together, Digital Mailroom and Digital Records Room drive matter governance and eliminate the cost and risk of paper records. In these times Airmail2 enables digital transformation for law firms.”

Learn more about Airmail2 Digital Mailroom and Digital Records Room here.

About DocSolid®

DocSolid creates, sells and supports Paper2Digital® solutions for optimized scanning, printing, and shredding. These patented solutions are enterprise-level implementations deployed with unmatched consulting expertise to reduce the costs, risks and inefficiencies of paper records for leading law firms and corporate legal departments. Thousands of users worldwide rely on DocSolid powered workflows integrated with iManage, NetDocuments, OpenText eDOCS, Worldox, SharePoint, Thomson Elite, Aderant, Filetrail, LegalKey and Chrome River. For more information, please visit www.docsolid.com.

Learn more about Steve Irons’ Feature in Industry Wired here.

Airmail2 is iManage Universal API Certified
2 11, 2021

Industry Wired: Steve Irons is Transforming the Legal Industry with Digital Mail

2023-09-22T11:42:47-07:00November 2nd, 2021|Paper2Digital Blog, White Papers and Articles|

Industry Wired: Steve Irons Transforming the Legal Industry with Digital Documentation Solutions

Steve Irons is the Founder and CEO of DocSolid, a legal technology company that creates enterprise scanning, workflow and paper reduction solutions, i.e. DocSolid’s Paper2Digital® solutions. These patented Paper2Digital solutions are enterprise-level implementations deployed with unmatched consulting expertise to reduce the costs, risks and inefficiencies of paper records for leading law firms and corporate legal departments.

In an interview with IndustryWired, Steve explains how DocSolid swiftly created new software for the market during the onset of the pandemic to help law firm clients digitize daily mail and records room operations, mission critical functions in a law firm or legal department. The new software is DocSolid’s Airmail2 Digital Mail + Records Suite, and it transforms a firm’s paper-based mailroom and records room functions into streamlined, digital operations supporting work-from-home and return-to-office strategies.

Transitioning Law Firms: A Paper2Digital Transformation

DocSolid is an 11-year-old company that focuses on one mission— to help law firms through a Paper2Digital transformation. Historically, law firms are an entrenched paper-based operation because paper has long been the preferred medium of its producers of work product: the attorneys. Transitioning away from this long history changes the relationship to their craft. DocSolid provides the change management required to gain the buy-in from the attorneys, which is pivotal, as well as patented methods to manage scanning, printing and shredding in law firms, all tightly integrated with leading document management systems.

An Entrepreneur with a Digital Mindset

Steve Irons is a serial entrepreneur and the founder of DocSolid. He started DocSolid with the intention of addressing the burden of paper for law firms and, to date, the company has accrued 14 patents on the methods that the team uses for managing paper digitally. The most important thing about DocSolid’s patented technology is that it innovates in its marketplace to fix real problems. Over the years, the team has learned a lot about how to help law firms by building innovative technology that helps to eliminate paper from their existing processes.

Early Success and Driving Market Demand

Prior to the pandemic, DocSolid drove much of its own market demand by evolving a broad set of technologies and Paper2Digital solutions for law firms. At that time, it was a truism that about half of the attorneys still preferred working with paper. DocSolid’s methods were generally about changing the operations behind, underneath, around, without asking the firms to change personal behaviour— and the company has had success with that approach. Four of the top ten law firms in the US have Paper2Digital projects with DocSolid, as do many, many others. However, it was a highly bespoke business proposition every time. The team was capable of repeating the solutions but were tailored for each law firm, sometimes to each office.

Paving the Way During the Pandemic: WFH Solutions

The pandemic sent the law firm workforce into home offices and, initially, everybody worked hard to make that process stable, secure, and productive. DocSolid quickly realized that the only efficient method was to go digital, as it was critical for the attorneys to receive sensitive client information that was arriving by postal mail to their home offices.

Law firms had started to address this by building own makeshift digital mailrooms— scanning mail and delivering it as email attachments, which is unsecure and time-consuming for the receiving attorney. DocSolid has core expertise around helping firms manage the transition from paper to digital and this now includes building a new standardized digital mailroom for the law firms. The team went to work on it aggressively and delivered its market leading software in record time. In addition to the digital mailroom, the company has now launched a companion digital records room. The digital records room lets firms digitize their records rooms to enable removing paper footprints in each office as firms are now shrinking their offices in conjunction with the permanent work-from-home (WFH) posture that’s settling in.

Understanding the Target Market: A Drive to Success

Steve Irons is proud of how the company was able to pivot during these tough times. The team was able to completely change the business focus and create an impact solution for the target market. DocSolid went through a rapid, formal product management process, talking to the customers, prospects and partners. In a few short months, the team had its first version of software rolled out by working on that for about two months, then released the second version as MVP (Minimal Viable Product). The company listened to customer feedback and really stepped up their game, and the solution is evolving quickly as the company builds its base of customers and feedback loop.

Innovating with Expertise in the Normal Now

Airmail2Digital Mailroom and Digital Records Room were born in the pandemic. DocSolid saw what was happening and reacted by applying their expertise and courage. The company was remarkable in its ability to create a new solution as the team was dodging the COVID-19 bullet and suffering the same business slowdown as many small companies. The team envisioned that law firms would start believing that a large portion of the workforce wasn’t going to return to the downtown office, even in the post-pandemic times.  They would need permanent digital mailrooms and the floor space dedicated to paper records would become an intolerable expense as they started to shrink their offices and their real estate budgets. Firms are making decisions about sustainable new operations adjusted for what DocSolid calls the “Normal Now”.

Losing Our Religion to Create Something New

Steve Irons does not give up easily. Before the pandemic, the company was experiencing incremental– but not breakthrough–success and he kept grinding. The team had to change their previous belief system in order to put forth a new category of solution that was much more targeted and tactical and back office. It was a big change— the team called it “losing our religion”— but the DocSolid team had to turn all efforts from concentrating on traditional solutions to create something new and risky.

A Paper2Digital Future

DocSolid believes that approximately 40% of  the law firm workforce will work from home moving forward. New productivity methods, staffing models and standards will emerge and have to be built into best practices and sustainable solutions. Right now, law firms need to pay increasing attention to security and information governance. DocSolid is perfectly situated. The company jumped into that pool and started swimming with their law firm customers, helping them to digitize their records rooms and stay digital going forward. All firms were running paper mail rooms.  Most firms still have records rooms but the intense need for real estate compression and distributed workforce won’t allow either anymore.

Every day is fun for DocSolid and another opportunity to innovate. Steve Irons looks out and observes a tremendous digital wave and the company is riding it forward. DocSolid intends to use their new solutions to be the innovative technology partner a law firm needs for its paper-to-digital transformation.

21 09, 2021

DocSolid Airmail2 Digital Mailroom and Digital Records Room Certified Under iManage Universal API

2022-03-29T09:48:35-07:00September 21st, 2021|Press Releases|

DocSolid Airmail2 Digital Mailroom and Digital Records Room Certified Under iManage Universal API

Airmail2 Digital Mailroom and Digital Records Room Now Compatible with Work 10 Cloud Systems

PHOENIX, AZ – (September 21, 2021) – DocSolid, the legal technology experts for enterprise scanning, workflow and paper reduction solutions, today announces the Airmail2 Suite, including the Digital Mailroom and Digital Records Room solutions, has achieved certification under the iManage Universal API, enabling compatibility with iManage Work 10 Cloud. DocSolid is among the first of the hundreds of iManage technology partners to have achieved the Universal API certification across its entire product line.

Airmail2 Digital Mailroom was engineered from the ground up to solve the critical problem of digital daily mail delivery in hybrid law firm operations. This forward-thinking, best of breed solution provides direct delivery of scanned postal mail to firms’ iManage document management system (DMS), where sensitive information can be properly secured, governed and processed within the existing iManage facilities. This approach overcomes the unsecure and unproductive methods of scan to email attachments.

The companion solution, Airmail2 Digital Records Room, is a firm-wide system of software and workflow to digitize paper records to iManage. Airmail2 Digital Records Room replaces paper file rooms to facilitate real estate reduction plans and enables efficient digital delivery of file requests for attorneys working from home.

Airmail2 Digital Mailroom and Digital Records Room are tightly integrated with iManage DMS, yet operators do not have iManage logins or direct access. Airmail2 software front ends iManage, providing browser-based applications for mail and records workflows, while performing the integrated DMS connections for mail and records processing using server-side APIs.

Airmail2 solutions were built for the new hybrid law firm workforce, designed specifically for these new security, governance and productivity requirements:

  1. Certified DMS integrations for iManage, adaptable to specialized client configurations
  2. DMS mapping so that operators can perform profiling without having a DMS login
  3. RMS integrations to extract data from existing bar codes on physical matter files for inventory and profiling
  4. Quality controls for comprehensive QC workflows to ensure confident shredding and disposition
  5. Administrative and monitoring tools – help desk, dashboard, audits, reporting
  6. Stable deployment – enterprise-class server and security regimes, Web-based clients, mature DMS integrations and universal scan device support

“DocSolid’s Airmail2 is a timely technology that meets our evolving requirements and best practices for a digital mailroom and digital records room,” said Jason Landers CIO at Drew Eckl & Farnham. “Digital transformation is key to our business objectives now and moving forward, and we are satisfied that the Airmail2 Suite productively moves paper into our digital processes and disciplines so that we can leverage our investment in iManage.”

“The Airmail2 Suite is DocSolid’s comprehensive solution to help firms securely, reliably and efficiently deliver legal documents to a distributed workforce and to socially distanced in-house teams,” said Steve Irons, President of DocSolid. “Digitizing paper records has a new, clarified ROI – real estate reduction. Together, Digital Mailroom and Digital Records Room drive matter governance from iManage and eliminate the cost and risk of paper records. In these times Airmail2 lights up a digital transformation for iManage users.”

“With the vast adoption of remote working, a connected digital experience has taken on even greater importance to help legal organizations and other professional services firms securely manage the fluidity, efficiency and outcomes of their processes,” said Dean Leung, Chief Customer Officer, iManage. Airmail2 from DocSolid drives firms in their digital transformation by systematically digitizing the paper of daily mail and matter files, allowing firms to tap into workflow, search, security and anytime, anywhere access enabled by their iManage DMS.”

Learn more about Airmail2 Digital Mailroom and Digital Records Room here.

Airmail2 is iManage Universal API Certified
8 09, 2021

DocSolid Announces General Availability of Airmail2 Digital Records Room

2021-09-08T08:57:43-07:00September 8th, 2021|Press Releases|

DocSolid Announces General Availability of Airmail2 Digital Records Room

Successful Rollouts Across Early Adoption Firms in AM Law 200

PHOENIX, AZ – (September 8, 2021) – DocSolid, the legal technology experts for enterprise scanning, workflow and paper reduction solutions, announces general availability of Airmail2 Digital Records Room after successful implementation and roll outs in key Am Law 200 early adoption program firms.

Airmail2 Digital Records Room is a firm-wide system of software, workflow and firm services to digitize paper records to the DMS (including iManage or NetDocuments). A best-of-breed solution, Airmail2 Digital Records Room replaces paper file rooms, enables real estate compression and delivery of file requests for attorneys working from home to ultimately stop the flow of paper records to offsite storage.

The legal sector is predicted to downsize its real estate needs on average 10% to 30% according to Cushman and Wakefield, a tremendous savings opportunity for firms’ second largest overhead expense (roughly 6-8% of gross revenue). Law firms need a digital records room to eliminate the costly footprint required for paper file storage rooms to optimize this opportunity for real estate reduction.

Interdependent with real estate reduction is the permanent and active trend of enabling a hybrid workforce workflow. The vast majority (76%) of attorneys prefer the continuance of work from home, and the Cushman and Wakefield Bright Insights 2021 report confirms a majority of firms will have staff working remotely for a minimum of two days a week, with most firms (76%) incorporating aspects of hoteling for a population of their attorneys.

A hybrid workforce of in-house and at-home attorneys cannot be supported securely or efficiently when records room workflows are paper-based. Clients expect their law firms to be productive and secure, but attorneys cannot be productive when file requests can take hours or days.  Attorneys using paper files in their home offices simply isn’t a sustainable practice.

Airmail2 Digital Records Room runs bulk backfile conversion projects and provides a day-forward operation for keeping file rooms digital. While file rooms and offsite storage are being eliminated, Airmail2 services file requests for in-home and in-office workers by scanning to the DMS, then sending smart notifications of delivery in minutes.

Airmail2 is designed specifically for the records room scan capture requirements in a law firm, with focus on productivity, flexibility and process integrity that includes:

  1. Certified DMS integrations for iManage and NetDocuments, adaptable to specialized client configurations
  2. DMS mapping so that operators can perform profiling without having a DMS login
  3. RMS integrations to employ existing bar codes on matter files for inventory and profiling
  4. Quality controls for comprehensive QC workflows to ensure confident shredding and disposition
  5. Administrative and monitoring tools – help desk, dashboard, audits, reporting
  6. Stable deployment – enterprise-class server and security regimes, Web-based clients, mature DMS integrations and universal scan device support

Airmail2 Digital Mailroom, the companion solution for secure, digital delivery of daily mail to keep employees productive wherever they work, was released Q4 2020.

“Digitizing paper records has a new, clarified ROI – real estate reduction,” said Steve Irons, President of DocSolid. “Airmail2 Digital Records Room optimizes a backfile scanning project to digitize existing paper files and lets a firm service home workers with digital file deliveries through the DMS. Law firm planners can now include reduction of the paper footprint as part of the real estate strategy.”

To learn more about how and why firms are building digital records rooms, download our white paper here.

Learn more about Airmail2 Digital Records Room here.

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