17 09, 2018

Top Five Questions About Paper Transformation in a Law Firm

2021-04-09T07:58:34-07:00September 17th, 2018|Paper2Digital Blog|

So, you have decided you want to become the paper to digital or less paper law firm of the future. But you are not sure where to start. Getting started in the right way is a key success factor. Through our experience, we have defined five over-arching questions for you to consider with care. Answering these questions will help you create a project framework to guide your paper to digital effort.

Implementing the paper to digital law firm means establishing policies and practices at the institutional level. You must study the various areas of your firm (administrative departments and practice areas) to determine what policies and practices can be implemented across the board, and where exceptions must be made. The give-and-take between individual preferences and institutional needs can sometimes be epic.

Question 1 – The Big WHY

Not all ideas are good ideas. Converting paper into electronic format has tremendous benefits, but those benefits only come with effort. A very clear understanding of the big WHY is essential. Let’s step back and ask;

“Why are we doing this?”

Whiteboard Legal Work

Objectives like more efficient operations, access to documents anytime from anywhere, improved information governance, or reduce off-site storage costs are typical tactical answers.

What about strategic benefits? Do you want to be a more agile law practice, or deliver better client services, or simply be the innovative law firm of the future?

Understanding the big WHY, or WHYs plural, means being honest about the burden that paper places on your business. Paper makes an organization sluggish. Think about it… You move it around, you store it, you retrieve it, you even lose track of it sometimes.

In today’s competitive market, there is no room for a sluggish law firm. Recognizing the costs, risks and inefficiencies of paper in your legal practice is how you and your colleagues will come to realize and articulate your big WHY.

Question 2 – Paper Paper Everywhere, but what’s the most important?

Your paper to digital effort will grow and eventually you will consume the entire paper monster. But you cannot begin there… First, you should decide which paper you will focus on when beginning your paper to digital project.

Let’s start with a hard look at which paper makes your firm sluggish. Paper can generally be divided into a back-file, which is paper that you are keeping but not actively working with, and active files, which is the paper used to conduct day-to-day business. Back-file paper typically will not make your firm sluggish unless it is constantly retrieved from storage. If that is the case, it probably means the paper was moved into storage too soon.

The Paper2Digital Law Firm

The paper that makes your firm sluggish is the paper you deal with day-to-day. It exists in the practice and it exists in the back office for administrative purposes. It is the paper received by mail or courier and it is also the paper printed from files received electronically. It is paper that is read, filed, retrieved, marked up, delivered to clients, and more. The paper you will focus on for your paper to digital initiative is related to active files.

Question 3 – Will your people change their habits?

The habits around paper-handling usually start in preschool. The method users apply to managing the paper in an active file are just as permanent and will vary from attorney to attorney, and practice area to practice area. The desire to have the a physical document in-hand, or at-hand, is very strong indeed.

One of the biggest challenges with the digital transformation of a law firm is getting folks to change their habits. Firms must move from a collection of fastidious paper filers, to a consortium of filers who all agree to follow the rules that institutionalize how the firm manages paper. To become both digital centric and paper smart requires everyone to work towards that shared objective. Three ingredients are essential: Senior partner/executive endorsement, Initial training at rollout, Ongoing communication/reinforcement. We will delve into those topics further in other posts.

Question 4 – Will your people use the technology?  

The habits around technology are similar to the challenges around paper-handling. Some users embrace technology, while others choose to avoid it and have as little contact as possible. Implementing a paper to digital initiative in a law firm means implementing technology which moves the firm from individual process and practice to institutional forms of the same. This assumes all participants achieve the same baseline of technology fluency. It will be easy for some users to achieve the required fluency, while others will simply need more help.

Question 5  – Will your firm adopt new policies to support new practices?

A successful less paper effort must be supported by policies that drive paper to digital practices.  A key example is your firm’s policy around shredding of paper. Will the firm sanction shredding? Will it be mandatory? Will it occur immediately after scanning? Will the electronic matter record be the “official record” for all matters?

The polices are not the hard part. Gaining consensus and the promise to support new policies is the challenge. It means that custodians of the paper must commit to new methods, new technology, and new attitudes towards the work they do every day.

15 03, 2017

DocSolid’s 2017 ILTA Roadshow is coming to your city!

2018-04-04T17:21:48-07:00March 15th, 2017|Paper2Digital Blog|

War Stories – Making the Business Case for Going Digital

The cost and risk of paper records are a severe business burden, negatively impacting the daily workflow of legal attorneys and staff, inflating real estate needs, impeding information governance, and perpetuating offsite records storage. Law firms must address both inbound paper as well as the document prints from the firm’s DMS to close the digital and physical records gap.

We know this, but how can we build the business case and related initiative to solve this? What can you take to your firm’s executive committee to make the case for going digital?

To read more about the 2017 Roadshows and to see dates and locations, click here.

 

8 05, 2014

Keys for Firm-wide, Best Practice Scanning

2019-02-27T17:20:03-07:00May 8th, 2014|Paper2Digital Blog, Steve's Blog|

Recently we collaborated with a consulting group to document keys we identify for a successful, firm-wide, best-practice scanning solution. Here goes:

  1. Attorneys, Paralegals and Secretaries should be able to get a paper document profiled, scanned and QC’d without leaving their desk.
    • The division of work involved should optimize process integrity, productivity and labor costs
    • Alternatively, for immediate jobs they should have a simple method to do this entire job by themselves
  2. Enable use of all existing scan devices as scanning on-ramps, including all makes/models of existing or new mfp’s, copiers and scanners.
    • No proprietary (built into the machine hardware) scanning process
    • Simple user interface at the device – as few buttons as possible to complete a scan job
  3. Integrate with Accounting as well as DMS scanning, and integration with other firm workflow and repository and business software. This allows support of a single scan platform for DMS, Accounting and other firm needs.
    • The system helps manage disposition of paper documents after scanning. This enables paper retention or destruction.
    • Set custom, document-based disposition, or apply standard post-scanning disposition for all paper documents entering the system. Disposition is customized to the firm’s policy, and applied on a per document basis during profiling.
  4. Optimize productivity and throughput for the overall process.
    • Division of labor applies to the work (profiling, scanning, QC)  and enables match up of required skills or lowered labor costs, while ensuring optimal throughput
    • Scanning and process QC can be performed by Records, or the FM, or skilled staff
    • Scanning can be done in stacks
    • Profiling is done from existing DMS and Accounting screens
    • Users have the simplest possible way to get the work done
  5. Quality Control (QC) is integrated in the capture software and workflows, with automatic and custom audits and reports. QC affirms:
    • The document was captured
    • All pages got scanned
    • Image quality is good
    • Image file was written to the DMS
    • Paper document disposition is applied
    • Accountability and audit of the process
3 08, 2013

Scanbition Framework 5: Start with Accounting

2013-08-03T16:59:01-07:00August 3rd, 2013|Paper2Digital Blog, Steve's Blog|

Start with Accounting

As part of our series on enterprise scanning initiatives, DocSolid summarizes five different approaches that our customers have used successfully, to get started and grow serious scanning across the organization. The fifth and final of these Scanbition Frameworks, is called ‘Start with Accounting.’ For the firm deciding to get serious about scanning and reducing paper burden costs, Accounting can be measured a starting point.

This Accounting Department project automates paper-based workflows by scanning incoming paper invoices and other accounting documents, integrated with the existing accounting software, to facilitate electronic filing and retrieval. After establishing success with this first scanning project, the firm extends its developed scanning, integration and workflow competencies to other areas of the firm – specifically the practice areas. The objective is to get an ROI on scanning in a paper-burdened back-office. Then use the internal case study built by that successful project to inspire the practice areas to pursue similar paper-to-digital advantages.

In most firms, front office (practice) formal scanning projects need to be sold to the users. In Accounting, users can be told that scanning is going to be implemented. So this Scanbition framework let’s a firm get started with the told approach, and build a case for the sold approach.

Note that scanning and image use in Accounting can either be a ‘front-end’ or ‘back-end’ process. Front-end scanning captures paper on the way into the firm, and automates subsequent workflow by using images instead of physical paper. Invoice approvals, matching and overall processing become more productive and more accurate. Back-end scanning means the paper runs through its traditional course of movements, and batch scanning of finished transactions is done after the transactions are closed. Back-end scanning in accounting gives no workflow advantages for processing, generally focusing on digital storage as its advantage.

For a firm looking to maximize the payback from scanning by automating workflows, front-end scanning is the best approach. Its methods must be productive, to reduce overall efficiencies. And this scanning operation must be tightly integrated with the accounting software. Therefore, the project becomes a strong test of the enterprise scanning system, which must later be integrated with the DMS software when it migrates to the practice areas.

Accounting software vendors often have their own integrated scanning solution, but these are one-trick-pony solutions, for accounting only, and therefore cannot be leveraged to an enterprise scanning platform. Scanning to the DMS in the practice areas, in Records, HR and other applications will require another solution, so it’s best to select a solution for accounting that can be rolled out to the rest of the firm.

DocSolid’s customer Duane Morris, a 700 attorney firm HQ’d in Philadelphia, is an example of a Start with Accounting enterprise scanning approach. Their KwikTag system first was integrated with their Elite accounting solution, many years ago. After successfully automating Elite with KwikTag scanning, the firm has moved scanning across the enterprise, to integrate with their Autonomy iManage DMS, and several other firm applications.

Start with Accounting is an effective Scanbition Framework for firms with these objectives:

  • Automate Accounting workflows by scanning related paper
  • Establish ROI on the project in Accounting, where hard cost reductions are easiest to quantify
  • Build an internal case study in the firm by a successful project in Accounting, then use this success to sponsor scanning rollout to the rest of the firm

For more information on this and other Scanbition Frameworks, contact consulting@docsolid.com , or use the information request form at the Contact Us page at our web site.

5 07, 2013

Scanbition Framework 4: Scan and Shred Closed Matters

2013-07-05T12:26:09-07:00July 5th, 2013|Paper2Digital Blog, Steve's Blog|

Scan and Shred Closed Matters

As part of our series on enterprise scanning initiatives, DocSolid summarizes five different approaches that our customers have used successfully, to get started and grow serious scanning across the organization. The fourth of these Scanbition Frameworks is called ‘Scan and Shred Closed Matters.’

This framework is based on an initial goal of eliminating long term records storage costs, and establishing Records as the place to start enterprise scanning competency. Using the Scan and Shred Closed Matters framework, a firm scans inactive matter files instead of sending them to offsite storage. Firms get a quantified payback by cutting off the growing cost and risk of offsite records storage, and establish a ‘scanning muscle’ that enables gradual migration to integrated DMS scanning for active matters.

When matters are closed, practice areas review and send corresponding paper files to Records. Records profiles and scans to the DMS all inserts (folders) in the matter Redweld (expanding file). Documents and document groupings are OCR’d to create searchable PDF files. An extensive QC process ensures accurate image capture and storage as archived files in the DMS. Records policy is applied and the paper documents are scheduled for destruction, not boxed for offsite storage. Any subsequent retrievals from the inactive records base are serviced by DMS image retrieval of the scanned files.

Scanning matters after they close does not extend the digital advantage into the active lifecycle of the matter. But once the system is in place and operating well, moving the scan workflow to capture just-arrived documents to the DMS is easier, so gradual migration of scanning from the back office to the front office can fit into a firm’s paper-to-digital culture and adoption patterns.

Scanning closed matters, year one, is going to be more expensive in labor than year-one offsite box storage. But over the years, scanning closed matters will provide a substantial cost reduction compared to the perennial, mounting cost of box records storage. DocSolid’s studies show that the 10-year total cost (labor, supplies, storage / retrieval / retirement fees) of storing a box of records is about $50. Of course that cost gets much higher for storage beyond 10 years, and most firms are storing their records for longer than 10 years, with no operating plan to fix this. Total cost to scan a box consists primarily of labor costs, which are about $30 per box. Therefore, a gradual, then significant payback for scanning can be achieved, both in hard dollars and in bigtime risk reduction, and digital advantage. DocSolid will publish a whitepaper on the cost comparisons between scanning and box storage.

Importantly, DocSolid’s customers who use the Scan and Shred Closed Matters approach consistently flex their developed scanning muscle and begin capturing incoming paper during the active lifecycle of the matter. This lowers the cost of scanning and provides a significant ROI improvement by providing digital advantage during the active lifecycle of the matter. Both active and retired scanning workflows land profiled, searchable PDF images in the DMS. Scan and Shred Closed Matters is the way to start enterprise scanning, establish a scan / capture / QC / destruction competency, financial payback, and advanced retention / destruction best practices.

Lindquist & Vennum, a 200 attorney firm in Minneapolis, spent a year refining physical records policies and practices, and implementing a Scan and Shred Closed Matters solution using KwikTag Legal. The firm virtually eliminated its habit of sending 150 boxes a month to offsite storage. CIO Suzette Allaire then began enabling her active file enterprise scan capture for the practice areas who want it now. Lindquist & Vennum is on the road to a future free from the high cost and burden of paper.

Baker McKenzie, a 4,000 attorney firm based in Chicago, has implemented a Scan and Shred Closed Matters approach in their New York office. They have nearly eliminated their flow of boxes to offsite storage, reducing  expense , risk and inefficiencies. Randy Drakes, New York Records Manager, has spearheaded this remarkable achievement through improved records practices and inventory management, and the scanning project. The New York offices is now rolling out scanning to the front office for practices who want to go digital, and is also scanning for the firm’s administrative departments.

Scan and Shred Closed Matters is an effective Scanbition Framework for firms with these objectives:

  • Cut off the growth of offsite storage costs
  • Build a ‘scanning muscle’ in the Records Department for scan capture competency
  • Establish a back-end scanning platform for Records, and scan capture capability for the active lifecycle of the paper, either as a front-office or a Records service function

For more information on this and other Scanbition Frameworks, contact consulting@docsolid.com , or use the information request form at the Contact Us page at our web site.

19 06, 2013

Scanbition Framework 3: Scan and Maintain the File Room

2018-11-17T18:45:31-07:00June 19th, 2013|Paper2Digital Blog, Steve's Blog|

Scan and Maintain the File Room

As part of our series on enterprise scanning initiatives, DocSolid summarizes five different approaches that our customers have used successfully, to get started and grow serious scanning across the organization. The third of these Scanbition Frameworks, is called ‘Scan and Maintain the File Room.’

This framework is based on the principle of accommodating the old-school culture of paper, while going digital.  Using the Scan and Maintain the File Room framework, a firm profiles and scans to the DMS all incoming paper documents, but still manages a hardcopy Redweld (paper file) during the matter’s active lifecycle. The firm may choose to keep a paper file for every matter, or only for the designated matters for which the attorney has a paper preference.

DocSolid’s survey with over one hundred firms shows that about half of the attorney population today prefers working with a paper file, and the other half wants everything digital and available from the DMS. So the Scan and Maintain the File Room approach runs a dual system during the active lifecycle of the matter, to do both. This avoids any catfights or adoption curve with attorneys who prefer to work with paper.

When the matter is retired, all related paper is already scanned, profiled, and in the DMS, and after a QC and retirement process the paper can be shredded. This results in substantial hard savings by eliminating long term records storage, and unifying overall retention and disposition practices – everything is digital. Operationally, there is less cost reduction up front because a paper file room operation needs to be maintained. But as the years pass, the digital advantages of image retrieval sell themselves across the firm, and paper-preferring attorneys gradually jump on the digital bandwagon.

DocSolid’s account, Royston Razor, is an example of the Scan and Maintain the File Room approach. Their Scanbition Framework was based on a commitment to enterprise scanning, with an integrated scanning plan that actually started in accounting, then rolled out to the practice areas. But rather than force use of images onto every practice, Scan and Maintain the File Room enabled them to accommodate digital and paper preferences from the start. And as you’ll see in the case study, Royston grew their scanning muscle to the point where they tackled their old offsite records as well, eventually eliminating all offsite storage.

Scan and Maintain the File Room is an effective Scanbition Framework for firms with these objectives:

  • Reduce offsite storage costs
  • Accommodate both paper and digital work preferences
  • Establish an enterprise scanning platform for gradual transition to a paper free operation

For more information on this and other Scanbition Frameworks, contact consulting@docsolid.com , or use the information request form at the Contact Us page at our web site.

2 06, 2013

Scanbition Framework 2: Target Image Enthusiasts

2019-03-09T00:50:07-07:00June 2nd, 2013|Paper2Digital Blog, Steve's Blog|

Target Image Enthusiasts 

As part of our series on enterprise scanning initiatives, DocSolid summarizes five different approaches that our customers have used successfully, to get started and grow serious scanning across the organization. The second of these Scanbition Frameworks, is called ‘Target Image Enthusiasts.’

Target Image Enthusiasts is an effective Scanbition Framework for firms with these objectives:

  • Measured rollout of enterprise scanning, based on user advocacy
  • Soften the cultural change by dealing with scanning-eager practice groups first
  • Generate independent internal success stories for practice groups enabled with imaging

[pdf-embedder url=”https://www.docsolid.com/wp-content/uploads/2012/06/Mendes_ILTA-reprint-June-2012.pdf” title=”Mendes_ILTA reprint June 2012″]

This framework is based on the principles of adoption, specifically that eager participants in document scanning and image viewing are going to be the most successful, and that laggards are going to need collegial success stories to embrace the change. Using the Target Image Enthusiasts framework, a firm implements an approach of profiling and scanning to the DMS all incoming paper documents, but only for the practice group(s) that are eager to remove paper from their operations. Then, based on project success in these practice areas, the rollout begins to each of the next practice groups who want to hop on board.

This is a ‘farming’ approach to enterprise scanning and image viewing, but don’t confuse it with a trial. A trial implies that the decision to proceed is dependent on results or impressions. Target Image Enthusiasts presumes a commitment to enterprise scanning, and uses this method to contain cultural resistance while a rollout spreads. The practice groups who start scanning go digital, replacing their paper files with images integrated to the electronic DMS matter. Attorneys get the big benefit of integrated images in the electronic matter, where they belong. And the staff fits the scanning workflow into their daily disciplines.

DocSolid’s account, Mendes & Mount, LLC, is an example of the Target Image Enthusiasts approach. Their Scanbition Framework was based on a commitment to enterprise scanning, with a plan to roll out based on practice by practice steps forward.

Target Image Enthusiasts gives eager adopters the image solution they’ve been clamoring for, and engages them in the success of the overall project as participants, an active source for solution improvements, and advocates. They become the stakeholders that spark the project forward. This is a safer approach than the imposition of a Scan and Retire the File Room framework, but the ROI is softer because the rest of the firm is still dealing with paper records in the conventional manner.

For more information on this and other Scanbition Frameworks, connect with us on the Contact Us page at our web site.

3 05, 2013

Scanbition Framework 1: Scan and Retire the File Room

2018-11-17T18:00:53-07:00May 3rd, 2013|Paper2Digital Blog, Steve's Blog|

Scan and Retire the File Room

As part of our series on enterprise scanning initiatives, DocSolid documents five different approaches that our customers have used successfully, to get started and grow serious scanning across the organization. Our first of these Scanbition Frameworks, is called ‘Scan and Retire the File Room.’

Scan and Retire the File Room is the most aggressive approach to an enterprise scanning initiative. The premise is that all incoming paper headed for the file room will instead be scanned, profiled and stored in the DMS. Then the paper is retired (a process that leads to shredding), along with the file room. Workflow is established to channel inbound paper documents, usually to the legal secretary, but possibly through Records or an extended mailroom operation. After documents are scanned, profiled and stored in the DMS, they are distributed electronically, if required. After scanning, the paper proceeds through a process that applies records retention and destruction policy. Quality controls check that the scanning process has properly captured the paper digitally. The few types of paper documents that must be retained physically are separated out. Eventually, based on a firm’s policy, the bulk of the paper can be shredded.

The result is that previously managed paper records are now available digitally from the DMS, as part of the active electronic matter file. Attorneys and staff become much more efficient because the entire matter is managed, retrieved and shared from the DMS. File room operations become largely unnecessary and can eventually be shut down, or greatly reduced. The square footage dedicated to file space is eventually erased, as is the corresponding cost for such real estate. And the flow of paper to offsite storage is shut off, along with that cost. Lots of ROI in cost reduction and productivity improvements.

KwikTag Legal is used by a top 50 law firm customer, Dechert, LLP (See: Case Study) in the Scan and Retire the File Room method, and they have surpassed their original ROI targets, based on real estate cost reductions related to file room square footage and on-site paper storage. This firm has also applied their scanning operations to pull back and scan the most recent years of offsite records, and has achieved significant long term cost reductions in this area as well. For attorneys who still want to work with a paper file, a request is sent to Records, who re-prints and delivers the paper – but this method of work is in continual decline.

Scan and Retire the File Room delivers a high-impact ROI. Its aggressive approach to enterprise scanning requires strong executive backing because of the change and cultural adjustments it brings. And this framework needs a powerful new scanning operation, and tight workflows for capture. KwikTag Legal’s separation of profiling and scanning workflows enable the kind of productivity, integrity and automatic process audits necessary for such a big undertaking. The customer mentioned above uses their facilities management company, DTI, to run the scanning and QC operation – like clockwork.

Scan and Retire the File Room is an effective Scanbition Framework for firms with these objectives:

  • Reduce the real estate and other costs for paper file rooms and storage
  • Office moves to smaller square footage space
  • Improve the efficiency of the attorneys and staff by building a fully electronic matter file

For more information on this and other Scanbition Frameworks, contact consulting@docsolid.com , or use the information request form at the Contact Us page at our web site.

18 04, 2013

Scanbition Frameworks – Your Plan for Enterprise Scanning

2013-04-18T04:00:17-07:00April 18th, 2013|Paper2Digital Blog, Steve's Blog|

When a law firm determines it wants to get serious about scanning (the onset of Scanbition), it generally has an initial and a long term objective. For long term objectives we hear of ambitions to ‘Go paperless’ in the practice areas or ‘Eliminate offsite records storage’. Initial objectives are more grounded in practicality, such as ‘Start scanning closed matters instead of sending them offsite to records storage’ or ‘Start scanning all incoming paper for the IP Practice Group.’

‘Start’ is the key word. ‘How do we start?’ How do you move from tedious, one-document-at-a-time scanning, to scanning all the paper? When the only scanning experience has been casual scanning at the copier, best practice enterprise scanning is a big leap forward. It must fit the culture, the workflow, and the operational future of the Firm. Enterprise scanning requires a Plan, considering:

–          What are our specific goals for paper document scanning?

–          What volume of incoming paper will we need to address with this project?

–          How does the paper arrive, and get managed?

–          Can we receive and manage it so that our scan capture workflow is sure to get it all?

–          Who profiles the documents into the DMS? Who scans?

–          How do we apply security, process integrity and QC to the overall job?

–          How do we intersect with Records policy?

–          When do we engage the Records staff?

–          Do we shred? How? When?

–          How do we measure our productivity in the project?

–          How do we measure ROI?

–          What staffing, infrastructure and application resources are required?

–          Who owns this new operation?

To tackle these constructive questions, and others, you must develop an approach to the project that marries the overall objectives with the firm’s culture about paper, with the ROI targets, and investment resources. To jump start the approach, DocSolid offers our Scanbition Frameworks. These frameworks put your project into an operating context, based on your objectives. How do you start? Pick a Scanbition Framework!

  1. Scan and Retire File Room
  2. Target Image Enthusiasts
  3. Scan and Maintain the File Room
  4. Scan and Shred Closed Matters
  5. Start with Accounting

Our upcoming blogs will detail each Framework.

29 03, 2013

nQueue Billback Partners with DocSolid

2013-03-29T16:06:35-07:00March 29th, 2013|Paper2Digital Blog|

nQueue Billback Offers Unified Scanning Solution with Unlimited MFD Software Licenses at No Charge

nQueue Billback, the leading provider of software-based cost recovery systems today announced a limited time promotion to deliver its unified scanning solution, iA Scan Manager powered by iA Route, with no-charge unlimited multi- function device (MFD) licensing. iA Scan combined with iA Route allows users to effectively direct scans right from their MFDs while simultaneously managing and recovering costs.

“Law firms are finding a lot of value from automated scan workflows, especially when integrated directly with a document management system,” said Daryl Moore, nQueue Billback’s Chief Operating Officer. Advantages of unified scanning include measuring, and potentially recovering for, the number of documents being scanned, increasing the ability of documents to be stored and shared, and reducing the need for office space for filing and offsite document storage. By enabling delivery to a firm’s document management system right from the device, iA Scan Manager powered by iA Route automates recognized information governance best practices. “The process works best when the interface appears on all devices,” added Moore. “This is why we are offering free licenses for all MFDs.”

nQueue Billback co-developed iA Route with DocSolid, leveraging that company’s extensive experience with document imaging solutions. “DocSolid has proven to be an outstanding collaboration partner for scanning technology and we are pleased to be expanding our relationship. We also are now partnering with DocSolid to provide a full range of scanning solutions with Kwiktag Legal,” said Rick Hellers, President and CEO of nQueue Billback.

“iA Scan Manager Powered by iA Route provides outstanding convenience for ‘walk-up’ scanning as it enables the routing of scans to network folders, email or document management systems directly from the MFD. KwikTag Legal comes into play for large projects, such as when a firm wants to scan stacks of profiled documents to the DMS or digitize paper as part of its accounting or records management process,” said Steve Irons, President of DocSolid. “nQueue Billback’s customers get the unique opportunity to choose between these solutions, or to combine them for the fullest benefit.”

Both products allow scans to be automatically routed directly to a document management system, time-and-billing system, or directly to a user’s email or desktop anywhere in the firm. Firms will gain more efficiency and security by reducing machine counts and the time it takes to scan a document and deposit it into the desired location and format. The products support popular formats such as searchable PDF, PDF/A, TIFF, MS Word and others, and are fully scalable to support any number of users.

Firms interested in nQueue Billback’s full-scale scanning solutions can find more information at www.nQBillback.com. The “no-charge MFD licensing” promotion runs through June 30, 2013.

About nQueue Billback

nQueue Billback provides software-based information accountability solutions to more than 35 percent of the largest 250 law firms in the United States, seven of the top 20 in the U.K., seven of the largest 35 in Australia, and five of the Top 10 globally. The company assists firms by enhancing the automation and processing of operational and administrative expenses, including print, copy, scan, phone, fax, travel, court fees, research, overnight, courier costs, credit card charges and more on an extremely powerful platform. nQueue Billback’s software offerings, branded iA® for Information Accountability, can be embedded directly into multi-function devices or reside on tablet computers or terminals to provide clients with the knowledge required to run their businesses more profitably. nQueue Billback is a wholly owned subsidiary of Reckon Limited (ASX:RKN) and is the only truly global cost recovery company. To learn more about nQueue Billback and iA, please visit www.nQBillback.com.

About DocSolid

DocSolid creates, sells and supports scanning and document imaging solutions for the legal market. These patented solutions are enterprise-level implementations that streamline paper-burdened business activities and integrate with line-of-business software. DocSolid integrates with leading legal industry solutions, including Autonomy iManage, OpenText eDOCS, Worldox, NetDocuments, Prolaw, Thomson Elite and Aderant. DocSolid represents the industry’s most experienced team of capture experts and serves thousands of worldwide users. Advancing simple, productive ways for clients to do more with less paperTM, DocSolid connects people, process and documents. More information about DocSolid, including solution demos, is available at www.docsolid.com.

Media Contact

Brad Blickstein for nQueue Billback Blickstein Group, Inc.
Tel: +1 (847) 256-5298
Email: brad@blicksteingroup.com

Download nQueue Billback Scan Press Release

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