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19 06, 2013

Scanbition Framework 3: Scan and Maintain the File Room

2018-11-17T18:45:31-07:00 June 19th, 2013|Paper2Digital Blog, Steve's Blog|

Scan and Maintain the File Room

As part of our series on enterprise scanning initiatives, DocSolid summarizes five different approaches that our customers have used successfully, to get started and grow serious scanning across the organization. The third of these Scanbition Frameworks, is called ‘Scan and Maintain the File Room.’

This framework is based on the principle of accommodating the old-school culture of paper, while going digital.  Using the Scan and Maintain the File Room framework, a firm profiles and scans to the DMS all incoming paper documents, but still manages a hardcopy Redweld (paper file) during the matter’s active lifecycle. The firm may choose to keep a paper file for every matter, or only for the designated matters for which the attorney has a paper preference.

DocSolid’s survey with over one hundred firms shows that about half of the attorney population today prefers working with a paper file, and the other half wants everything digital and available from the DMS. So the Scan and Maintain the File Room approach runs a dual system during the active lifecycle of the matter, to do both. This avoids any catfights or adoption curve with attorneys who prefer to work with paper.

When the matter is retired, all related paper is already scanned, profiled, and in the DMS, and after a QC and retirement process the paper can be shredded. This results in substantial hard savings by eliminating long term records storage, and unifying overall retention and disposition practices – everything is digital. Operationally, there is less cost reduction up front because a paper file room operation needs to be maintained. But as the years pass, the digital advantages of image retrieval sell themselves across the firm, and paper-preferring attorneys gradually jump on the digital bandwagon.

DocSolid’s account, Royston Razor, is an example of the Scan and Maintain the File Room approach. Their Scanbition Framework was based on a commitment to enterprise scanning, with an integrated scanning plan that actually started in accounting, then rolled out to the practice areas. But rather than force use of images onto every practice, Scan and Maintain the File Room enabled them to accommodate digital and paper preferences from the start. And as you’ll see in the case study, Royston grew their scanning muscle to the point where they tackled their old offsite records as well, eventually eliminating all offsite storage.

Scan and Maintain the File Room is an effective Scanbition Framework for firms with these objectives:

  • Reduce offsite storage costs
  • Accommodate both paper and digital work preferences
  • Establish an enterprise scanning platform for gradual transition to a paper free operation

For more information on this and other Scanbition Frameworks, contact , or use the information request form at the Contact Us page at our web site.

2 06, 2013

Scanbition Framework 2: Target Image Enthusiasts

2019-03-09T00:50:07-07:00 June 2nd, 2013|Paper2Digital Blog, Steve's Blog|

Target Image Enthusiasts 

As part of our series on enterprise scanning initiatives, DocSolid summarizes five different approaches that our customers have used successfully, to get started and grow serious scanning across the organization. The second of these Scanbition Frameworks, is called ‘Target Image Enthusiasts.’

Target Image Enthusiasts is an effective Scanbition Framework for firms with these objectives:

  • Measured rollout of enterprise scanning, based on user advocacy
  • Soften the cultural change by dealing with scanning-eager practice groups first
  • Generate independent internal success stories for practice groups enabled with imaging

This framework is based on the principles of adoption, specifically that eager participants in document scanning and image viewing are going to be the most successful, and that laggards are going to need collegial success stories to embrace the change. Using the Target Image Enthusiasts framework, a firm implements an approach of profiling and scanning to the DMS all incoming paper documents, but only for the practice group(s) that are eager to remove paper from their operations. Then, based on project success in these practice areas, the rollout begins to each of the next practice groups who want to hop on board.

This is a ‘farming’ approach to enterprise scanning and image viewing, but don’t confuse it with a trial. A trial implies that the decision to proceed is dependent on results or impressions. Target Image Enthusiasts presumes a commitment to enterprise scanning, and uses this method to contain cultural resistance while a rollout spreads. The practice groups who start scanning go digital, replacing their paper files with images integrated to the electronic DMS matter. Attorneys get the big benefit of integrated images in the electronic matter, where they belong. And the staff fits the scanning workflow into their daily disciplines.

DocSolid’s account, Mendes & Mount, LLC, is an example of the Target Image Enthusiasts approach. Their Scanbition Framework was based on a commitment to enterprise scanning, with a plan to roll out based on practice by practice steps forward.

Target Image Enthusiasts gives eager adopters the image solution they’ve been clamoring for, and engages them in the success of the overall project as participants, an active source for solution improvements, and advocates. They become the stakeholders that spark the project forward. This is a safer approach than the imposition of a Scan and Retire the File Room framework, but the ROI is softer because the rest of the firm is still dealing with paper records in the conventional manner.

For more information on this and other Scanbition Frameworks, connect with us on the Contact Us page at our web site.

3 05, 2013

Scanbition Framework 1: Scan and Retire the File Room

2018-11-17T18:00:53-07:00 May 3rd, 2013|Paper2Digital Blog, Steve's Blog|

Scan and Retire the File Room

As part of our series on enterprise scanning initiatives, DocSolid documents five different approaches that our customers have used successfully, to get started and grow serious scanning across the organization. Our first of these Scanbition Frameworks, is called ‘Scan and Retire the File Room.’

Scan and Retire the File Room is the most aggressive approach to an enterprise scanning initiative. The premise is that all incoming paper headed for the file room will instead be scanned, profiled and stored in the DMS. Then the paper is retired (a process that leads to shredding), along with the file room. Workflow is established to channel inbound paper documents, usually to the legal secretary, but possibly through Records or an extended mailroom operation. After documents are scanned, profiled and stored in the DMS, they are distributed electronically, if required. After scanning, the paper proceeds through a process that applies records retention and destruction policy. Quality controls check that the scanning process has properly captured the paper digitally. The few types of paper documents that must be retained physically are separated out. Eventually, based on a firm’s policy, the bulk of the paper can be shredded.

The result is that previously managed paper records are now available digitally from the DMS, as part of the active electronic matter file. Attorneys and staff become much more efficient because the entire matter is managed, retrieved and shared from the DMS. File room operations become largely unnecessary and can eventually be shut down, or greatly reduced. The square footage dedicated to file space is eventually erased, as is the corresponding cost for such real estate. And the flow of paper to offsite storage is shut off, along with that cost. Lots of ROI in cost reduction and productivity improvements.

KwikTag Legal is used by a top 50 law firm customer, Dechert, LLP (See: Case Study) in the Scan and Retire the File Room method, and they have surpassed their original ROI targets, based on real estate cost reductions related to file room square footage and on-site paper storage. This firm has also applied their scanning operations to pull back and scan the most recent years of offsite records, and has achieved significant long term cost reductions in this area as well. For attorneys who still want to work with a paper file, a request is sent to Records, who re-prints and delivers the paper – but this method of work is in continual decline.

Scan and Retire the File Room delivers a high-impact ROI. Its aggressive approach to enterprise scanning requires strong executive backing because of the change and cultural adjustments it brings. And this framework needs a powerful new scanning operation, and tight workflows for capture. KwikTag Legal’s separation of profiling and scanning workflows enable the kind of productivity, integrity and automatic process audits necessary for such a big undertaking. The customer mentioned above uses their facilities management company, DTI, to run the scanning and QC operation – like clockwork.

Scan and Retire the File Room is an effective Scanbition Framework for firms with these objectives:

  • Reduce the real estate and other costs for paper file rooms and storage
  • Office moves to smaller square footage space
  • Improve the efficiency of the attorneys and staff by building a fully electronic matter file

For more information on this and other Scanbition Frameworks, contact , or use the information request form at the Contact Us page at our web site.

18 04, 2013

Scanbition Frameworks – Your Plan for Enterprise Scanning

2013-04-18T04:00:17-07:00 April 18th, 2013|Paper2Digital Blog, Steve's Blog|

When a law firm determines it wants to get serious about scanning (the onset of Scanbition), it generally has an initial and a long term objective. For long term objectives we hear of ambitions to ‘Go paperless’ in the practice areas or ‘Eliminate offsite records storage’. Initial objectives are more grounded in practicality, such as ‘Start scanning closed matters instead of sending them offsite to records storage’ or ‘Start scanning all incoming paper for the IP Practice Group.’

‘Start’ is the key word. ‘How do we start?’ How do you move from tedious, one-document-at-a-time scanning, to scanning all the paper? When the only scanning experience has been casual scanning at the copier, best practice enterprise scanning is a big leap forward. It must fit the culture, the workflow, and the operational future of the Firm. Enterprise scanning requires a Plan, considering:

–          What are our specific goals for paper document scanning?

–          What volume of incoming paper will we need to address with this project?

–          How does the paper arrive, and get managed?

–          Can we receive and manage it so that our scan capture workflow is sure to get it all?

–          Who profiles the documents into the DMS? Who scans?

–          How do we apply security, process integrity and QC to the overall job?

–          How do we intersect with Records policy?

–          When do we engage the Records staff?

–          Do we shred? How? When?

–          How do we measure our productivity in the project?

–          How do we measure ROI?

–          What staffing, infrastructure and application resources are required?

–          Who owns this new operation?

To tackle these constructive questions, and others, you must develop an approach to the project that marries the overall objectives with the firm’s culture about paper, with the ROI targets, and investment resources. To jump start the approach, DocSolid offers our Scanbition Frameworks. These frameworks put your project into an operating context, based on your objectives. How do you start? Pick a Scanbition Framework!

  1. Scan and Retire File Room
  2. Target Image Enthusiasts
  3. Scan and Maintain the File Room
  4. Scan and Shred Closed Matters
  5. Start with Accounting

Our upcoming blogs will detail each Framework.

29 03, 2013

nQueue Billback Partners with DocSolid

2013-03-29T16:06:35-07:00 March 29th, 2013|Paper2Digital Blog|

nQueue Billback Offers Unified Scanning Solution with Unlimited MFD Software Licenses at No Charge

nQueue Billback, the leading provider of software-based cost recovery systems today announced a limited time promotion to deliver its unified scanning solution, iA Scan Manager powered by iA Route, with no-charge unlimited multi- function device (MFD) licensing. iA Scan combined with iA Route allows users to effectively direct scans right from their MFDs while simultaneously managing and recovering costs.

“Law firms are finding a lot of value from automated scan workflows, especially when integrated directly with a document management system,” said Daryl Moore, nQueue Billback’s Chief Operating Officer. Advantages of unified scanning include measuring, and potentially recovering for, the number of documents being scanned, increasing the ability of documents to be stored and shared, and reducing the need for office space for filing and offsite document storage. By enabling delivery to a firm’s document management system right from the device, iA Scan Manager powered by iA Route automates recognized information governance best practices. “The process works best when the interface appears on all devices,” added Moore. “This is why we are offering free licenses for all MFDs.”

nQueue Billback co-developed iA Route with DocSolid, leveraging that company’s extensive experience with document imaging solutions. “DocSolid has proven to be an outstanding collaboration partner for scanning technology and we are pleased to be expanding our relationship. We also are now partnering with DocSolid to provide a full range of scanning solutions with Kwiktag Legal,” said Rick Hellers, President and CEO of nQueue Billback.

“iA Scan Manager Powered by iA Route provides outstanding convenience for ‘walk-up’ scanning as it enables the routing of scans to network folders, email or document management systems directly from the MFD. KwikTag Legal comes into play for large projects, such as when a firm wants to scan stacks of profiled documents to the DMS or digitize paper as part of its accounting or records management process,” said Steve Irons, President of DocSolid. “nQueue Billback’s customers get the unique opportunity to choose between these solutions, or to combine them for the fullest benefit.”

Both products allow scans to be automatically routed directly to a document management system, time-and-billing system, or directly to a user’s email or desktop anywhere in the firm. Firms will gain more efficiency and security by reducing machine counts and the time it takes to scan a document and deposit it into the desired location and format. The products support popular formats such as searchable PDF, PDF/A, TIFF, MS Word and others, and are fully scalable to support any number of users.

Firms interested in nQueue Billback’s full-scale scanning solutions can find more information at The “no-charge MFD licensing” promotion runs through June 30, 2013.

About nQueue Billback

nQueue Billback provides software-based information accountability solutions to more than 35 percent of the largest 250 law firms in the United States, seven of the top 20 in the U.K., seven of the largest 35 in Australia, and five of the Top 10 globally. The company assists firms by enhancing the automation and processing of operational and administrative expenses, including print, copy, scan, phone, fax, travel, court fees, research, overnight, courier costs, credit card charges and more on an extremely powerful platform. nQueue Billback’s software offerings, branded iA® for Information Accountability, can be embedded directly into multi-function devices or reside on tablet computers or terminals to provide clients with the knowledge required to run their businesses more profitably. nQueue Billback is a wholly owned subsidiary of Reckon Limited (ASX:RKN) and is the only truly global cost recovery company. To learn more about nQueue Billback and iA, please visit

About DocSolid

DocSolid creates, sells and supports scanning and document imaging solutions for the legal market. These patented solutions are enterprise-level implementations that streamline paper-burdened business activities and integrate with line-of-business software. DocSolid integrates with leading legal industry solutions, including Autonomy iManage, OpenText eDOCS, Worldox, NetDocuments, Prolaw, Thomson Elite and Aderant. DocSolid represents the industry’s most experienced team of capture experts and serves thousands of worldwide users. Advancing simple, productive ways for clients to do more with less paperTM, DocSolid connects people, process and documents. More information about DocSolid, including solution demos, is available at

Media Contact

Brad Blickstein for nQueue Billback Blickstein Group, Inc.
Tel: +1 (847) 256-5298

Download nQueue Billback Scan Press Release

25 03, 2013

Wake Up from Scanesthesia!

2018-04-04T17:32:30-07:00 March 25th, 2013|Paper2Digital Blog, Steve's Blog|

Scanesthesia is the latest addition to our Scanthology dictionary of scanning terms. Scanesthesia is a common condition in law firms, characterized by a sleepy acceptance of the relentless accumulation of paper,  despite the general availability of scanning. So, almost all law firms have casual (walk-up) scanning at their copiers and mfp’s, and this type of scanning has been in place for years. Yet paper burdens continue, taking up space in offices, hallway boxes and file rooms. Growing the mountain of offsite storage. Straining the attorneys and staff with slow, unreliable and un-automated paper file retrievals. This is about a big cost that can be reduced. This is about productivity drain that can be eliminated.

Our 2013 ILTA Roadshow addresses Scanesthesia head on, explaining why we have it, and what we can do about it. In addition to case studies on enterprise scanning – as a best practice, we’ll pass on tips about:

  • How to wean attorneys from paper file dependency
  • How to get the staff to go ‘all-in’ for scanning
  • How to incorporate paper document destruction in your records practices

And we are accumulating tips on these topics from our audience, and assembling a summary Field Report at the end of the Roadshow.  Or write to me at with your Field Report!

17 09, 2012

A Mix of Digital and Paper

2012-09-17T09:20:12-07:00 September 17th, 2012|Paper2Digital Blog|

In his latest post at iPhone J.D. Jeff Richardson recounts a recent conference where he teamed up with Judge Dan Hinde to discuss useful iPhone apps for judges. Many are familiar but the most interesting application to me was more than an app.  Paper in the form of a warrant passes from the world of atoms to the realm of bits and back again. (more…)

6 09, 2012

ILTA 2012 Panel Discussion – Scan with a Plan

2012-09-06T11:25:47-07:00 September 6th, 2012|Paper2Digital Blog|

On the last day of the conference, Steve Irons hosted a panel discussion called, Scan with a Plan: Digitizing Content for Your ECM System. It was very well attended and received (obviously I’m biased). The session stemmed from the amazing success of our roadshow event: What’s Your Scanbition? ILTA planners then added it to the conference with an emphasis on the experiences of actual law firms.

The presentation that Steve used for the session is available here: DocSolid ILTA 2012 Conference.

We also have a recording of the What’s Your Scanbition? presentation that kicked this all off available here.