25 08, 2024

DocSolid’s Airmail2 Cloud Takes Flight, from the Flight Plan™ to SOC2

2025-02-20T12:25:49-07:00August 25th, 2024|Paper2Digital Blog|

DocSolid’s Airmail2 Cloud
Takes Flight
From the Flight Plan to SOC2

DocSolid introduced the Airmail2 Cloud Digital Mailroom and Digital Records Room solutions in 2024 with integrations to cloud-based document management systems like iManage, NetDocuments, Microsoft OneDrive and SharePoint. Our patented batch scanning with barcode labels has gone through several generations of technology advancements over the past ten years, but provisioning it in a cloud SaaS platform presented a whole new level of challenges and requirements for us. It not only changed the product, but it also changed our company. These changes include new technologies, more security and reinventing our deployment model. Here is a recap of our 18 month journey bringing Airmail2 Cloud to market.

The Hybrid Workplace in 2024
Hybrid Workplace Solution - Return to Office - Work From HomeAirmail2 was originally introduced in 2020 as a software solution installed on premises. It was a timely pivot for DocSolid, anticipating the sea change of remote work commonly described as the hybrid workplace. In general terms, hybrid work refers to employees working 2 or 3 days per week in the office and working from home the other days.

According to research, more than half of law firm employees surveyed confirm that their firm has established a policy that requires lawyers to come in at least three days per week. 85% report a requirement of less than four days per week. Regarding the flexibility of this requirement, 64% report that the overall policy is flexible, allowing staff to largely choose which days they are in the office.1

Hybrid work, particularly in law firms, requires employees to have access to information regardless of whether they are in their home office or downtown office.

Airmail2 Cloud – The Mission

Product Improvements
Airmail2 Cloud is deployed as a separate, private instance for each customer in the Microsoft Azure cloud, managed by DocSolid. This infrastructure tech stack provides network security and a modern approach to scalability with serverless Apps. Supporting multiple identity providers for SSO was also a requirement. A key technical challenge…  Sorting out how scanned documents will be transferred securely into a customer’s Airmail2 Cloud private storage, originating from the existing scanning hardware back down on the ground. This led us to engineer a new software component called the Azure Sender to securely transmit digitized documents from any networked scanning device. Data files are encrypted in transit and at rest, saved in the customer’s Airmail2 Cloud private storage.

Another innovation is DocSolid’s newest generation of Mailman image processing technology. On demand image processing is a new way of deploying Mailman engines in the cloud. If there is a significant increase in the amount of paper being scanned by a customer, they will always have the additional image processing power they need.

Company Improvements
Before launching the product and going to market, the company initiated a comprehensive audit process to assess the readiness of the product, our business policies and operations in accordance with the AICPA (American Institute of Certified Public Accountants) SOC2 (System and Organization Controls). A widely accepted security framework, the SOC2 Type2 attestation confirms a SaaS vendor’s product and operations meet the association’s standards. The core of this standard involves five Trust Services Criteria (TSC); security, privacy, confidentiality, processing integrity, and availability. DocSolid achieved our SOC2 Type2 attestation for Airmail2 Cloud July 4, 2024.

Project Improvements
Another improvement as DocSolid transformed into a SaaS vendor is the Airmail2 Flight Plan.™ The name is derived from our “airmail theme” because it is a superb metaphor for project leadership at DocSolid. In aviation, the flight plan documents where the pilot and crew originated from, their destination, timing, fuel, weather and other specifications. The Airmail2 Cloud Flight Plan™ is a reference guide for each customer, documenting how their system is configured including workflows and settings. It is also a resource to propel adoption and achieve desired business outcomes.

As you might expect, deploying Airmail2 Cloud takes less time than an on premises installation and it simplifies the project for our customers.

Airmail2 Cloud Project Timeline

Discover - Airmail2 Cloud Project Timeline Graphic

  • Project Initiation
  • Kickoff Meeting
  • Educate Project Team
  • Discovery Session(s)
  • Airmail2 Flight Plan™

  • Airmail2 Cloud Provisioning
  • Connect DMS and Scanning Devices
  • Tailor System to Flight Plan
  • System Walkthrough – Acceptance
  • Production Ready

  • Status Meetings through Launch
  • Rollout to Launch Office(s)
  • 1 Month – Launch Feedback
  • 6 Months – Metrics Review
  • Solution Assessment

Conclusion
In 18 months, Airmail2 Cloud was built, tested and independently audited. Since then, we have onboarded our first new customers. Existing DocSolid customers are now switching from older on prem installations to Airmail2 Cloud.

Welcome aboard Airmail2 Cloud with new departures daily. Enjoy your flight with us.

Airmail2 Cloud Digital Mailroom Resources

SOURCE
1. 2024 Law Firm Office Attendance Policies Report, Thomson Reuters Institute https://www.thomsonreuters.com/en-us/posts/legal/law-firm-office-attendance-policies-report-2024/

5 05, 2023

CISO in Law Firms Face Hybrid Work Challenges

2023-09-22T11:41:30-07:00May 5th, 2023|Paper2Digital Blog|

Chief Information Security Officers in Law Firms Face Hybrid Security Challenges

Many law firms have shifted towards a hybrid work model, where employees alternate between working from home and working at their law office. While this model has provided greater flexibility, it has also presented significant challenges for Chief Information Security Officers, CISO in these firms.

Law firms have always been a prime target for cybercriminals due to the sensitive and confidential nature of the data they hold. The shift towards hybrid work has only made things more complicated for CISOs, who must now contend with a distributed workforce, varied devices, and continual risks from email phishing. In this article, we will discuss the challenges facing CISOs in law firms due to hybrid work and how they can mitigate these risks.

Remote Workforce
Hybrid Workplace Solution - Return to Office - Work From HomeWith employees working from different locations, it becomes more difficult for CISOs to maintain a secure environment. Home networks are typically less secure than office networks, and employees may be using personal devices that are not adequately secured. This can make it easier for cybercriminals to gain access to the firm’s network and steal sensitive data.

To mitigate this risk, CISOs must implement strict security protocols for remote workers. This includes ensuring that all devices are up to date with the latest security patches, enforcing strong password policies, and providing employees with secure VPN access to the firm’s network.

Increased Cyber Attacks
Cybercriminals have been taking advantage of the pandemic to launch more sophisticated and targeted attacks. With law firms holding sensitive data, they are an attractive target for cybercriminals looking to steal confidential information, commit fraud, or launch ransomware attacks. Email phishing continues to be one of the greatest ongoing cybersecurity threats.

To mitigate this risk, CISOs must implement robust security measures, including multi-factor authentication, intrusion detection, and threat intelligence. They should also conduct regular security assessments and penetration testing to identify vulnerabilities in their systems and networks.

Cloud Security
With the shift towards hybrid work, many law firms have moved their operations to the cloud, making it easier for employees to access data from different locations. While this has provided greater flexibility, it has also created new security challenges, as data stored in the cloud is at risk from cyber attack.

To mitigate this risk, CISOs must implement strict access controls and monitor employee activities closely. They should also encrypt all data stored in the cloud and implement robust backup and disaster recovery procedures.

Mailroom Risk
There is a security problem in the mailroom that deserves a sense of urgency.

In a scanning mailroom, the typical scan-to-email-PDF approach puts the firm’s client information at risk and undermines information governance. Airmail2 solves this problem because it eliminates unnamed PDF attachments and delivers legal mail securely using integrations with a document repository like iManage, iManage Cloud, NetDocuments or OpenText eDOCS. Airmail2 also integrates with Microsoft OneDrive and Google Drive.

This is an important cybersecurity consideration for law firms because email is the most frequent source from where cybersecurity incidents originate. Watch the 2-min. explainer video to learn more.

Conclusion
The shift towards hybrid work has presented significant challenges for CISOs in law firms, as they must contend with a distributed workforce, varied devices, and the increased risk of insider threats. To mitigate these risks, CISOs must implement strict security protocols, monitor employee activities closely, and conduct regular security assessments to identify vulnerabilities in their systems and networks. With the right approach, law firms can maintain a secure work environment and protect their sensitive data from cyber attacks.

CISO Digital Mailroom Resources

21 08, 2023

National Archives and Records Administration Requirements for Digitizing Federal Records

2023-09-08T11:20:33-07:00August 21st, 2023|Paper2Digital Blog|

National Archives and Records Administration Requirements for Digitizing Federal Records Requirements

No later than June 30, 2024, all permanent records in Federal agencies must be managed electronically to the fullest extent possible for eventual transfer and accessioning by the National Archives and Records Administration – NARA.

Starting on July 1, 2024, agencies will be required to digitize permanent records created in analog formats before transfer to NARA. Digitization and transfer must be made in accordance with NARA regulations and transfer guidance, including metadata requirements.

The National Archives and Records Administration (NARA) recently published the final rule for digitizing permanent federal records. This new rule, known as 36 CFR § 1236 Subpart E, became effective June 5, 2023. The federal government is undergoing a digital transformation and this new rule is a significant step towards achieving that goal.

As a part of this initiative, NARA and the Office of Management and Budget (OMB) issued two crucial memorandums, M-19-21 (Jun-28, 2019) and M-23-07 (Dec-23, 2022). These memos highlight the importance of modernizing and transitioning to digital processes and workflows in the federal government to enhance efficiency, transparency, and accountability.

In line with these memorandums, NARA added the new Subpart E to its records management regulations to provide standards for digitizing permanent records. The goal is to enable federal agencies to dispose of source records when appropriate and according to the Federal Records Act amendments of 2014. This is an important step towards achieving the government’s goal of digital transformation.

SOURCES:
https://records-express.blogs.archives.gov/2023/05/15/new-rule-for-digitizing-records-what-you-need-to-know
https://www.ecfr.gov/current/title-36/chapter-XII/subchapter-B/part-1236

24 07, 2023

Copy+Paste Email Campaign DRR Kick-off

2023-09-18T10:57:45-07:00July 24th, 2023|Copy+Paste Template, Resources|

SUBJECT LINE: Kick-off our new Airmail2 Digital Records Solution

MESSAGE CONTENT:

In collaboration with the team at DocSolid, we are pleased to announce the launch of our new Airmail2 Digital Records Room solution.

Game-Changer for Records
Digitizing paper records helps our attorneys and staff stay productive while allowing them to work securely from anywhere.


Airmail2 Overview

  • Batch work processes enable clerical staff to work productively, with minimal training, and without password access to the DMS.
  • Postmark® barcode labels enable highly efficient scanning of multiple documents at once, in stacks.
  • Includes QC software with Veritag® built-in quality controls.

These are just a few highlights to introduce you to our new Digital Records Room. More details will follow.


“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”

– Buckminster Fuller

Airmail2 Digital Records Room


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11 07, 2023

Copy+Paste Email Campaign DRR 1

2023-09-15T14:12:47-07:00July 11th, 2023|Copy+Paste Template, Resources|

SUBJECT LINE: Productivity Tip – Airmail2 Digital Records Room

 Check the first and last page, and only thumb through the middle.

QC is looking for 95+ % accuracy with lightning speed. This is accomplished by comparing the first page and last page of the physical document to be verified. The QC operator can quickly scroll through the page thumbnails until reaching the last page of the document to verify it. While doing this, they are looking for pages that are too light, too dark, partially scanned or oriented wrong.

“Our experience over the years confirms this method achieves the desired result of catching scan errors with a minimal amount of time spent on each document.”

– Eric Lynn, Paper2Digital® Consultant.

Airmail2 Digital Records Room


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14 07, 2023

Copy+Paste Email Campaign DRR 2

2023-09-15T13:15:14-07:00July 14th, 2023|Copy+Paste Template, Resources|

SUBJECT LINE: Success Story – Airmail2 Digital Records Room

Idea Light Bulb Circle Icon Customer Success

Airmail2 is about enabling more productive batch work and keeping the physical work of scanning in a routine where a group of items are all done together in the same step.

Profile >> Scan Stacks >> QC >> Retain | Shred >>

To extend this further, one of DocSolid’s customers leveraged family members of their employees for summer help to get a large part of a backfile project done. They identified a large group of closed or closing matters that had to be scanned. First, they labeled all the boxes and came up with a naming convention based on what was already in the Records Management System.  For 8 weeks during the summer, college age and high school seniors related to the firm’s employees were trained to profile, scan and QC the boxes of records. The result? With about a dozen of those temp staffers, the team digitized over a million pages of paper records. One big ‘batch’ of work increased productivity, improved office space utilization and reduced risk for the firm… With zero time taken away from the firm’s full-time employees.

“Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.”

– Charles Mingus

Airmail2 Digital Records Room


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14 07, 2023

Copy+Paste Email Campaign DRR 3

2023-09-18T11:02:33-07:00July 14th, 2023|Copy+Paste Template, Resources|

SUBJECT LINE: Change for the better with Airmail2

Mission Best Practices

For Records Managers, the requirements are to clear the clutter and capture the true documents as early as possible in the digital matter file. The requirement to retain a physical document are rare, (wet signatures, regulatory compliance, etc.). Once-and-done is the name of the game for records and retention compliance. Good policies enable post-scan shredding to be done confidently on a consistent regimen. With Airmail2 quality controls, Information Governance (IG) staff can focus on efficiency.

Optimizing a Digital Mailroom

  • Provide examples how to correctly identify and profile documents
  • Training on naming conventions
  • IG policy refinements
  • Exceptions to the firm’s scan and shred policy

Requirements include the ability to direct scanned documents to the intended destination folder in the DMS. Define standards for profiling repetitive doc types to make users more efficient.

“Geeks are people who love something so much that all the details matter.”

– Marissa Mayer

Airmail2 Digital Records Room


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27 04, 2026

DocSolid and Future in Tech (FiT) Announce Partnership to Deliver End-to-End Information Governance for Law Firms

2026-04-27T05:09:46-07:00April 27th, 2026|Featured, Press Releases|

DocSolid and Future in Tech (FiT) Announce Partnership to Deliver End-to-End Information Governance for Law Firms

FOR IMMEDIATE RELEASE

Phoenix, Arizona & Los Angeles, CA — April 27, 2026 – DocSolid, the leader in cloud-based digitization solutions for law firms, and Future in Tech (FiT), a pioneer in information governance and document lifecycle management, today announced a technology partnership that delivers a fully integrated solution spanning physical document capture, digital ingestion, governance, and defensible disposition. The partnership is already deployed at a global Am Law 100 firm, where the combined platform unifies how the firm manages the full lifecycle of its physical and electronic records.

Law firms today face mounting pressure to modernize information governance across both physical and digital records. As cloud adoption accelerates and firms consolidate office footprints, the gap between paper-based intake workflows and electronic governance systems creates unmanaged compliance risk, operational inefficiency, and cost exposure. Most firms manage these functions through separate, disconnected tools—one set for scanning and digitization, another for retention, disposition, and reporting—leaving critical blind spots in the document lifecycle.

The DocSolid-FiT integration eliminates that gap. DocSolid’s Airmail2® Cloud platform handles the front end of the digitization lifecycle—governed scanning, digital mail processing, and image ingestion into the firm’s document management system. FiT picks up where DocSolid leaves off, providing the governance layer that registers digital documents, automates retention schedules, manages disposition workflows, enforces compliance policies, and delivers the audit trail and reporting that Am Law firms require.

“FiT is shaking it up in the information governance space, and they’re showing up in some of the biggest firms in the world,” said Steve Irons, President of DocSolid. “Together, we give firms something that didn’t exist before: a connected lifecycle from physical paper document intake to digitization to defensible disposition. FiT completes the process with its governance layer — automated retention, disposition workflows, compliance enforcement, and the audit trail that ensures every document is accounted for from the moment it enters the firm.”

COO of FiT, Jules Buenabenta, adds: “DocSolid is the gold standard for large law firm digitization and FiT provides the governance umbrella that our shared clients have asked for. Together, we can offer firms a complete lifecycle solution that didn’t exist before.”

The partnership is already delivering results at one of the world’s leading international law firms with more than 1,750 attorneys across 20+ offices. The firm’s Information Governance team has deployed both DocSolid and FiT as part of a comprehensive modernization initiative that has transformed records-heavy offices into governed digital environments—replacing physical records rooms with secure, compliant digital workflows that support mobile access, reduce risk, and eliminate the cost of paper-based storage.

Built on Microsoft Azure with SOC 2 Type 2 compliance, DocSolid’s Airmail2 Cloud integrates with leading cloud DMS platforms including iManage, NetDocuments, and Microsoft SharePoint. FiT’s platform, hosted on AWS and certified SOC 2, ISO, and GDPR compliant, provides governance, matter mobility, and workflow automation capabilities. Together, the integrated solution is designed to meet the scale, security, and compliance expectations of the largest global law firms.

The DocSolid-FiT integration is available now for law firms and legal organizations. For more information, visit www.docsolid.com or www.futureintech.com.

About DocSolid®

DocSolid is the leader in cloud-based digital mail and records management for law firms. The patented Airmail2® Cloud solutions integrate seamlessly with industry-leading document management systems including iManage, NetDocuments, and Microsoft SharePoint. Eliminate paper-based workflows, enhance security and compliance, and improve efficiency with cloud solutions purpose built for the hybrid workplace. Digitize, govern, and manage inbound mail and records with enterprise-grade security and zero on-premises IT burden. DocSolid and the Airmail2 Cloud solutions are SOC 2 compliant with a Type 2 attestation result. For more information, visit www.docsolid.com

About Future in Tech (FiT)

Deployed in late 2023, FiT, “Future in Tech,” is dedicated to revolutionizing information governance and reshaping the landscape of retention and document lifecycle management. Our innovative software suite, tailored for corporate, legal and educational clients, drives cost reduction and provides flexible solutions to enhance efficiency, mitigate risks, and save time and money. Headquartered in Los Angeles, FiT collaborates with industry leaders like AWS and proudly stands as a minority-owned enterprise. For more information about FiT and our suite of solutions, visit futureintech.com

Media Contact:

Trish Nagy, Chief Strategy Officer

The Proxy Agency

270 West 11th Street 4c

New York, NY 10014

trish@proxyagency.com

31 03, 2026

DocSolid Launches AI Scan-to-Feelings™

2026-04-01T07:21:50-07:00March 31st, 2026|Featured, Press Releases|

DocSolid Launches AI Scan-to-Feelings™

Finally, a scanning solution that understands what your documents are going through.

FOR IMMEDIATE RELEASE – April 1, 2026

Phoenix, Arizona — April 1, 2026 – DocSolid, the leader in cloud-based digital mailroom and records room solutions for law firms, today announced the launch of AI Scan-to-Feelings™, the legal industry’s first emotionally intelligent scanning solution designed to not only digitize documents—but to validate them on a deeply personal level.

Built on DocSolid’s trusted scanning and records management platform, AI Scan-to-Feelings™ introduces a long-overdue innovation: real-time emotional affirmation for every document scanned. Because while your team may not always get feedback, your documents now absolutely will.

“In today’s high-pressure legal environment, documents are expected to perform at an elite level with very little recognition,” said Steve Irons, President of DocSolid. “We asked ourselves: what if scanning didn’t just make documents digital, but made them feel appreciated? AI Scan-to-Feelings™ ensures every document gets the validation it’s been silently yearning for.”

The platform leverages advanced natural language processing and proprietary empathetic inference modeling to evaluate not just the content of a document, but its emotional state, resilience, and overall vibe. Based on this analysis, the system delivers tailored affirmations designed to restore confidence after harsh edits, late-night revisions, or passive-aggressive margin comments.

Key features include:

  • Affirmation Engine: Delivers personalized encouragement like “You held up well under pressure” and “That citation? Bold choice—in a good way.”
  • Tone Detection AI: Identifies whether a document is “assertive,” “persuasive,” or “spiraling slightly”
  • Confidence Scoring: Rates documents on a proprietary scale from “Needs Reassurance” to “Partner-Ready (Emotionally and Otherwise)”
  • Redline Empathy Mode: Automatically reassures documents that “it’s not personal” after extensive edits

AI Scan-to-Feelings™ integrates seamlessly with DocSolid’s Airmail2® Cloud Digital Mailroom and Records Room solutions, ensuring that emotional support is deeply embedded into the firm’s digital transformation strategy — right alongside compliance, governance, and solemn existential dread.

About DocSolid®
DocSolid is the leader in cloud-based digital mailroom and records room solutions for law firms. The patented Airmail2® Cloud solutions integrate seamlessly with industry-leading document management systems including iManage, NetDocuments, and Microsoft SharePoint. Eliminate paper-based workflows, enhance security and compliance, and improve efficiency with cloud solutions purpose built for the hybrid workplace. Digitize, govern, and manage inbound mail and records with enterprise-grade security and zero on-premises IT burden. DocSolid and the Airmail2 Cloud solutions are SOC 2 compliant with a Type 2 attestation result. 

For more information, visit www.docsolid.com

Contact:
Patricia Nagy
Marketing Director, DocSolid
hello@docsolid.com

27 03, 2026

DocSolid Introduces Records Connect to Automate Profiling for Millions of Physical Records in Law Firm Digitization Projects

2026-03-27T09:10:02-07:00March 27th, 2026|Featured, Press Releases|

DocSolid Introduces Records Connect to Automate Profiling for Millions of Physical Records in Law Firm Digitization Projects

FOR IMMEDIATE RELEASE

Phoenix, Arizona — March 30, 2026 – DocSolid, the leader in cloud-based digital mailroom and records room solutions for law firms, today announced Records Connect, an extended capability that integrates records management systems directly into the scanning workflow. Records Connect automates the profiling of physical files during backfile digitization projects, enabling faster and more accurate conversion of paper records into governed digital assets.

Records Connect expands the power of Airmail2 Cloud, DocSolid’s high-volume scanning software used for large-scale backfile conversion projects. By connecting Airmail2 Cloud directly to a firm’s records management system, Records Connect allows scanning operators to retrieve file metadata automatically using existing barcode identifiers on physical files and folders.

“Records Connect reflects DocSolid’s depth of experience with paper-to-digital transformation projects,” said David Guilbault, DocSolid’s Vice President of Customer Experience. “By connecting scanning workflows directly to records management systems, we automate the profiling process, dramatically improving efficiency for large digitization projects. In addition, we enable outsourced labor to exceed goals for productivity and accuracy when compared with previous methods.”

With Records Connect, organizations can:

  • Automatically populate document profiles during scanning
  • Reduce manual data entry during backfile digitization
  • Improve metadata accuracy for records governance
  • Accelerate large-scale records conversion projects
  • Enable outsourced labor without requiring DMS access or profiling familiarity

Records Connect integrates with leading records management platforms used in legal and commercial environments, such as iManage IRM, FileTrail and SharePoint. It gives firms more leverage of existing metadata from systems that manage retention schedules, records inventories, and information governance policies. The capability securely supports both live database connections and data warehouse integrations, ensuring scanning teams always have access to current records data.

Records Connect is already supporting large-scale digitization initiatives, helping organizations automate metadata profiling across millions of physical records. DocSolid assists firms on their journey to rightsize for the hybrid workplace as they digitize, govern, and manage information across the entire lifecycle of physical documents — from inbound mail to long-term records management — without the burden of on-premises infrastructure.

About DocSolid®
DocSolid is the leader in cloud-based digital mailroom and records room solutions for law firms. The patented Airmail2® Cloud solutions integrate seamlessly with industry-leading document management systems including iManage, NetDocuments, and Microsoft SharePoint. Eliminate paper-based workflows, enhance security and compliance, and improve efficiency with cloud solutions purpose built for the hybrid workplace. Digitize, govern, and manage inbound mail and records with enterprise-grade security and zero on-premises IT burden. DocSolid and the Airmail2 Cloud solutions are SOC 2 compliant with a Type 2 attestation result. 

For more information, visit www.docsolid.com

Contact:
Patricia Nagy
Marketing Director, DocSolid
hello@docsolid.com

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