31 03, 2026

DocSolid Launches AI Scan-to-Feelings™

Dylan Patterson2026-04-01T07:21:50-07:00March 31st, 2026|Featured, Press Releases|

DocSolid Launches AI Scan-to-Feelings™

Finally, a scanning solution that understands what your documents are going through.

FOR IMMEDIATE RELEASE – April 1, 2026

Phoenix, Arizona — April 1, 2026 – DocSolid, the leader in cloud-based digital mailroom and records room solutions for law firms, today announced the launch of AI Scan-to-Feelings™, the legal industry’s first emotionally intelligent scanning solution designed to not only digitize documents—but to validate them on a deeply personal level.

Built on DocSolid’s trusted scanning and records management platform, AI Scan-to-Feelings™ introduces a long-overdue innovation: real-time emotional affirmation for every document scanned. Because while your team may not always get feedback, your documents now absolutely will.

“In today’s high-pressure legal environment, documents are expected to perform at an elite level with very little recognition,” said Steve Irons, President of DocSolid. “We asked ourselves: what if scanning didn’t just make documents digital, but made them feel appreciated? AI Scan-to-Feelings™ ensures every document gets the validation it’s been silently yearning for.”

The platform leverages advanced natural language processing and proprietary empathetic inference modeling to evaluate not just the content of a document, but its emotional state, resilience, and overall vibe. Based on this analysis, the system delivers tailored affirmations designed to restore confidence after harsh edits, late-night revisions, or passive-aggressive margin comments.

Key features include:

Affirmation Engine: Delivers personalized encouragement like “You held up well under pressure” and “That citation? Bold choice—in a good way.”
Tone Detection AI: Identifies whether a document is “assertive,” “persuasive,” or “spiraling slightly”
Confidence Scoring: Rates documents on a proprietary scale from “Needs Reassurance” to “Partner-Ready (Emotionally and Otherwise)”
Redline Empathy Mode: Automatically reassures documents that “it’s not personal” after extensive edits

AI Scan-to-Feelings™ integrates seamlessly with DocSolid’s Airmail2® Cloud Digital Mailroom and Records Room solutions, ensuring that emotional support is deeply embedded into the firm’s digital transformation strategy — right alongside compliance, governance, and solemn existential dread.

About DocSolid®
DocSolid is the leader in cloud-based digital mailroom and records room solutions for law firms. The patented Airmail2® Cloud solutions integrate seamlessly with industry-leading document management systems including iManage, NetDocuments, and Microsoft SharePoint. Eliminate paper-based workflows, enhance security and compliance, and improve efficiency with cloud solutions purpose built for the hybrid workplace. Digitize, govern, and manage inbound mail and records with enterprise-grade security and zero on-premises IT burden. DocSolid and the Airmail2 Cloud solutions are SOC 2 compliant with a Type 2 attestation result.

For more information, visit www.docsolid.com

Contact:
Patricia Nagy
Marketing Director, DocSolid
hello@docsolid.com

Download Press Release PDF

27 03, 2026

DocSolid Introduces Records Connect to Automate Profiling for Millions of Physical Records in Law Firm Digitization Projects

Dylan Patterson2026-03-27T09:10:02-07:00March 27th, 2026|Featured, Press Releases|

DocSolid Introduces Records Connect to Automate Profiling for Millions of Physical Records in Law Firm Digitization Projects

FOR IMMEDIATE RELEASE

Phoenix, Arizona — March 30, 2026 – DocSolid, the leader in cloud-based digital mailroom and records room solutions for law firms, today announced Records Connect, an extended capability that integrates records management systems directly into the scanning workflow. Records Connect automates the profiling of physical files during backfile digitization projects, enabling faster and more accurate conversion of paper records into governed digital assets.

Records Connect expands the power of Airmail2 Cloud, DocSolid’s high-volume scanning software used for large-scale backfile conversion projects. By connecting Airmail2 Cloud directly to a firm’s records management system, Records Connect allows scanning operators to retrieve file metadata automatically using existing barcode identifiers on physical files and folders.

“Records Connect reflects DocSolid’s depth of experience with paper-to-digital transformation projects,” said David Guilbault, DocSolid’s Vice President of Customer Experience. “By connecting scanning workflows directly to records management systems, we automate the profiling process, dramatically improving efficiency for large digitization projects. In addition, we enable outsourced labor to exceed goals for productivity and accuracy when compared with previous methods.”

With Records Connect, organizations can:

Automatically populate document profiles during scanning
Reduce manual data entry during backfile digitization
Improve metadata accuracy for records governance
Accelerate large-scale records conversion projects
Enable outsourced labor without requiring DMS access or profiling familiarity

Records Connect integrates with leading records management platforms used in legal and commercial environments, such as iManage IRM, FileTrail and SharePoint. It gives firms more leverage of existing metadata from systems that manage retention schedules, records inventories, and information governance policies. The capability securely supports both live database connections and data warehouse integrations, ensuring scanning teams always have access to current records data.

Records Connect is already supporting large-scale digitization initiatives, helping organizations automate metadata profiling across millions of physical records. DocSolid assists firms on their journey to rightsize for the hybrid workplace as they digitize, govern, and manage information across the entire lifecycle of physical documents — from inbound mail to long-term records management — without the burden of on-premises infrastructure.

About DocSolid®
DocSolid is the leader in cloud-based digital mailroom and records room solutions for law firms. The patented Airmail2® Cloud solutions integrate seamlessly with industry-leading document management systems including iManage, NetDocuments, and Microsoft SharePoint. Eliminate paper-based workflows, enhance security and compliance, and improve efficiency with cloud solutions purpose built for the hybrid workplace. Digitize, govern, and manage inbound mail and records with enterprise-grade security and zero on-premises IT burden. DocSolid and the Airmail2 Cloud solutions are SOC 2 compliant with a Type 2 attestation result.

For more information, visit www.docsolid.com

Contact:
Patricia Nagy
Marketing Director, DocSolid
hello@docsolid.com

Download Press Release PDF

27 01, 2026

DocSolid Airmail2 Cloud Momentum Surges as Law Firms Accelerate to Cloud-First Operations

Dylan Patterson2026-01-28T08:10:16-07:00January 27th, 2026|Featured, Press Releases|

DocSolid Airmail2 Cloud Momentum Surges as Law Firms Accelerate to Cloud-First Operations

FOR IMMEDIATE RELEASE

Phoenix, Arizona — January 28, 2026 – DocSolid, the leader in cloud-based digitization solutions for law firms, is emerging as a bellwether player in the legal industry’s rapid shift to cloud-first operations. As firms adopt cloud-based document management systems including NetDocuments, iManage and Microsoft SharePoint, Airmail2® Cloud is becoming an essential system component for governed, secure scanning of related paper documents, based on DocSolid’s digital mailroom and digital records room solutions.

Eighteen months after launch of its cloud scan capture solutions, DocSolid reports that 30% of customers are now operating in the cloud, with another 25% of on-premise customers planning projects for migration. This acceleration mirrors findings from the 2025 ILTA Technology Survey, where 88% of firms now describe themselves as “mostly in the cloud” or “cloud with every upgrade.” Only 2% report discomfort with cloud — a near-universal shift powering the industry’s next phase of modernization.

As firms complete cloud DMS migrations, they are extending governance and compliance to the surrounding workflows — particularly paper mail and records scanning — creating strong demand for Airmail2 Cloud.

“Our customers with a cloud-based DMS have either moved or are moving Airmail2 to the cloud,” said Steve Irons, President of DocSolid. “Cloud is the new operating model for legal, and firms want digital mail and records workflows that align with the governance and security of their cloud DMS. We already have 4 digital migration projects underway in January of this year.”

“What we’re seeing across the industry is that cloud adoption doesn’t stop with the document management system,” says Mattern Associates President Rob Mattern. “Once firms commit to cloud-first platforms, they quickly recognize that adjacent workflows like mail and records scanning must meet the same standards for governance, compliance, and scalability. That realization is accelerating a broader shift in how legal operations are modernized.”

DocSolid’s customer growth includes 5 new cloud customers added in Q4, and all new customers in 2025 selected a cloud deployment unless their DMS remained on-premises. Of DocSolid’s 37 large law firm Airmail2 customers, 9 have already moved to the cloud.

Built on Microsoft Azure and backed by SOC 2 Type 2 compliance, Airmail2 Cloud integrates seamlessly with leading cloud DMS platforms — ensuring governed paper scanning for digital mail and records workflows for the DMS repositories where firms already manage their matters. The Airmail2 Cloud platform also connects with legal technology applications such as ECFX and FiT to enhance matter-centric automation, and works alongside major outsourced services providers — including Forrest Solutions, Epiq GBTS, and Ricoh — to support end-to-end digitization and operational efficiency across mailroom and records processes.

DocSolid’s Airmail2 Cloud solutions are designed to help law firms and commercial enterprises eliminate paper, reduce risk, and support a hybrid workforce through governed, digital-first operations.

About DocSolid®
DocSolid is the leader in cloud-based digital mail and records management for law firms. The patented Airmail2® Cloud solutions integrate seamlessly with industry-leading document management systems including iManage, NetDocuments, and Microsoft SharePoint. Eliminate paper-based workflows, enhance security and compliance, and improve efficiency with cloud solutions purpose built for the hybrid workplace. Digitize, govern, and manage inbound mail and records with enterprise-grade security and zero on-premises IT burden. DocSolid and the Airmail2 Cloud solutions are SOC 2 compliant with a Type 2 attestation result.

For more information, visit www.docsolid.com

Contact:
Patricia Nagy
Marketing Director, DocSolid
hello@docsolid.com

Download Press Release PDF

10 11, 2025

DocSolid Introduces Airmail2® Cloud Embedded: Seamless Document Scanning Within iManage Cloud and NetDocuments

Dylan Patterson2025-11-10T06:30:53-07:00November 10th, 2025|Featured, Press Releases|

DocSolid Introduces Airmail2® Cloud Embedded: Seamless Document Scanning Within iManage Cloud and NetDocuments

FOR IMMEDIATE RELEASE

Phoenix, Arizona — November 10, 2025 – DocSolid, the leader in cloud-based digital mailroom and records room solutions for law firms today announced Airmail2 Cloud^® Embedded, a new document scanning utility accessed by users of iManage Cloud or NetDocuments, enabling them to profile and scan paper documents while working within the native document management interface.

Airmail2 Embedded extends the reach of Airmail2 Cloud platform — DocSolid’s flagship solution suite for paper-to-digital transformation — by placing secure, governed scanning capabilities directly into the digital workspace where attorneys and staff already manage their matters.

“Airmail2 Cloud Embedded reflects our commitment to making digitization an easy part of everyday legal work,” said Steve Irons, President of DocSolid. “By enabling direct document profiling within iManage Cloud and NetDocuments, we’re helping firms move one step closer to a fully digital, governed records environment without changing the way users work.”

With Airmail2 Embedded, attorneys and administrative teams can profile paper documents and scan them directly into their firm’s document management system (DMS). The solution maintains all governance, metadata, and security policies native to the firm’s DMS while eliminating the labor and risk of excessive paper handling. Airmail2 Cloud Embedded also can offload scanning, QC and disposition to a back office copy center, alleviating that manual work from the front office.

Airmail2 Cloud is built on Microsoft Azure and DocSolid is compliant under SOC 2 Type 2 standards. This ensures enterprise-grade security and governance, while providing seamless integration with industry-leading document management platforms.

Airmail2 Embedded joins DocSolid’s growing family of cloud-based solutions, including the Digital Mailroom and Digital Records Room. These innovations, along with tools like Airmail2 Hub Mobile for secure mail delivery and AI-Assisted Notification Summaries for faster triage and decision-making, enable firms to digitize, govern, and manage physical documents from mail to record with no on-premises IT burden.

About DocSolid^{^®}
DocSolid is the leader in cloud-based digital mail and records management for law firms. The patented Airmail2^® Cloud solutions integrate seamlessly with industry-leading document management systems including iManage, NetDocuments, and Microsoft SharePoint. Eliminate paper-based workflows, enhance security and compliance, and improve efficiency with cloud solutions purpose built for the hybrid workplace. Digitize, govern, and manage inbound mail and records with enterprise-grade security and zero on-premises IT burden. DocSolid and the Airmail2 Cloud solutions are SOC 2 compliant with a Type 2 attestation result.

Download Press Release PDF

22 07, 2021

NetDocuments + Airmail2 Webinar July 28, 2021 – Create a Digital Mail and Records Room

Michael Herzog2021-07-22T14:38:42-07:00July 22nd, 2021|Presentations and Webinars|

Webinar Sign-up

Date: July 28, 2021
Time: 11:00am EDT

Create a Digital Mail and Records Room with NetDocuments + Airmail2

FOR DAILY MAIL: Learn how to create a Digital Mail Room using your firm’s existing document management system with Airmail2.
FOR RECORDS: The Digital Records Room targets the firm’s existing file rooms to reduce a firm’s real estate footprint.

Daily mail is mission critical and much of it contains confidential client information so digital delivery is essential. Attorneys need their daily mail and matter-related paper records sitting back at the main office while they are working from a home office or any place they choose.

The Digital Records Room targets the firm’s existing file rooms to reduce a firm’s real estate footprint. Gain insights from our featured guest panelist, Jamie Blomquist – CIO Maslon, a NetDocuments + Airmail2 customer.

Learn innovative ways to keep a legal practice productive for home workers. Batch the work and optimize workflows by scanning stacks of paper all at once with the press of one button using any copier or scanning device.

NetDocuments + Airmail2 keeps attorneys productive while working securely in the office, working from a home office, or any place they choose.

AGENDA:

1. Digitize daily mail for a distributed workforce with secure delivery via NetDocuments
2. Rethinking office space without a records room
3. How the NetDocuments + Airmail2 integration works with barcode labels and batch work

PRESENTERS:

Steve Irons – President, DocSolid
Bradlee Duncan – Director, Product Management at NetDocuments
Jamie Blomquist – CIO Maslon

Video Preview

28 04, 2021

ALA Webcast May 4, 2021 Sign-up Here

Michael Herzog2021-11-01T11:34:42-07:00April 28th, 2021|Events and Conferences|

Webinar Sign-up

Register

Date: May 4, 2021
Time: 12:00pm EDT

How to Create a Digital Mailroom + Records Room

DESCRIPTION:

Learn how to create a Digital Mailroom and a Digital Records Room with your existing document management system using Airmail2. Daily mail is mission critical with confidential and time-sensitive client information. Digitizing the records room is an essential part of firms’ reducing their real estate footprint.

Law firms are uniquely dependent on inbound paper documents from clients, courts, opposing counsel and research efforts. Some of these paper items mandate a calendared response, or contain sensitive client information or crucial matter content.

Learning Objectives

7 reasons digital mail is essential for a distributed workforce
Optimize daily mail workflows with a batch process into the DMS
Smarter office real estate compression with a digital records room

Webinar Co-sponsored by Canon USA

Video Preview

ALA Related Publication: LEGAL MANAGEMENT – The Magazine of the Association of Legal Administrators

22 02, 2021

DocSolid Announces “7 Reasons to Upgrade to a Digital Mailroom Operation” White Paper Now Available

Michael Herzog2021-02-23T08:09:19-07:00February 22nd, 2021|Press Releases|

DocSolid Announces “7 Reasons to Upgrade to a Digital Mailroom Operation” White Paper Now Available

PHOENIX, AZ – (February 23, 2021) – DocSolid, the legal technology experts for enterprise scanning, workflow and paper reduction solutions, announces the white paper, “7 Reasons to Upgrade to a Digital Mailroom Operation,” is now available. Complimentary access is provided here.

With a distributed workforce, law firms have specific, critical needs for digital delivery of legal mail, specifically DMS integration, efficiency, reliability and security. As the “New Normal: becomes the “Normal Now,” law firms must migrate to sustainable, digital solutions.

Airmail2 by DocSolid is engineered from the ground up to solve the productivity and information security requirements of law firms by providing direct delivery of postal mail to the firm’s document management system (DMS), where sensitive information can be protected and governed by the DMS best practices.

The industry white paper, “7 Reasons to Upgrade to a Digital Mailroom Operation,” highlights include:

Requirements for Digital Mailroom Operation
Scan to Email Won’t Cut It
Assess the Current Mailroom Operation

Download the white paper here.

Airmail2 by DocSolid enables clerical operators with minimal training and without login access to the DMS to scan, QC, and directly deliver postal mail in electronic form to the firm’s DMS of choice. DocSolid’s Airmail2 Digital Mailroom provides:

Learn More

DocSolid Postmark Stamp Dispenser for Airmail2 Digital Mailroom

Self-adhesive barcoded Postmark stamps offer a familiar postal mail metaphor to simplify the work and enable scanning stacks of mail all at once.
Supplied in 100 ct. rolls.

Scanned mail delivery to iManage and other DMS systems
DMS matter lookups when full profiling is required
Mapped mail delivery to attorneys and legal assistants with automated notifications
Batch workflows for productive alignment with legal office staffing resources
Internet hosted or on-premise deployment

“As law firms transition from crisis management to long-term solutions for the Normal Now, a crafted Digital Mailroom is essential. Inbound legal mail needs to get in the DMS, not the email system where it is delayed and exposed. We’re pleased to offer this guide to the industry to help them with this critical transformation,” said Steve Irons, CEO of DocSolid.

FULL PRESS RELEASE

https://www.docsolid.com/wp-content/uploads/2021/02/Press-Release-DocSolid-White-Paper-FINAL.pdf

1 02, 2021

Makeshift Mail Scanning – A Fire Drill on the Verge of a Train Wreck?

Michael Herzog2021-02-01T11:22:02-07:00February 1st, 2021|Paper2Digital Blog|

Law firms were forced to develop new habits to handle work during the pandemic. Physical mail delivery is no exception. Some solutions were carefully thought out, but like many problems solved at the start of the 'stay at home' orders, many are still running in the same way as when they got cobbled together as an emergency response. Just for fun let's take a look at some of the fire drill mail delivery routines we have come across that were hurriedly put in place.

Our point, of course, is to shed light on the fact that your law firm cannot keep operating in emergency response mode when it comes to processing mail. The daily mail is essential to a law firm because much of it is matter related and response times often have absolute due dates. For law firms operating with a distributed workforce, all those paper records arriving at the main office create bottlenecks that slow productivity and create other inefficiencies.

Multi-national Law Firm 1. Dropping scanned mail to a folder on the network – quick and dirty right? Well those of us in IG have been battling unstructured file share repositories for years, yet here is another one! First there is no way to notify you when you specifically receive new mail, so all the employees in the firm have to be notified at once when the mail scanning work is completed. This means, you get notified via email every day, whether you have new mail that requires your attention, or not. Important mail gets processed out of these folders – maybe making it into the DMS where it ultimately belongs- and some legal assistants are good at doing duplicate file clean up, but it is basically a redundant repository accumulating matter related documents on a regular basis as it competes with the intended official repository for matter files in the document management system.

US AMLAW 200 Law Firm 2. This stuff is important! Let's get executives involved. Everyone was safely sent to work at home or furloughed, but after several important client mailings and invoices were missed, something had to be done quickly. Emergency commandment: hire couriers to deliver the postal mail to the senior managers at home. Executives sorting firm mail in their kitchens! A new job skill for law firm executives. If the courier logistics were not enough, the sorted mail gets couriered again, or may be scanned at home. All of these operational gymnastics are just to to achieve the simple, but essential, task of getting your firm's postal mail to the intended recipient.

Yet Another Firm 3. once a makeshift scan-to-email solution was in place, the attorneys complained 1) excess notifications filling up his precious email inbox with scans of items that mostly have already been received, 2) Delivering the physical mail after the scan to the practice area anyway – just in case. Great, so your legal assistants and partners are doing double work to sort the mail. Good luck accounting for all that in time and billings, 3) Attorneys and associates missed their 'grey mail' too. Though this was not business-critical correspondence, it meant that the practicing law person missed sign up dates for required continuing education events!

So, I hope do you want to go through this again: being dependent on someone else to decide what mail is valuable and how quickly you need it, random, intermittent and duplicative ways to get it. You never intended for work-from-home to become the rule rather than the exception, but it's 2021 so the time has come to start rationalizing the normal now. Otherwise, that postal mail of yours is a fire drill headed for becoming an absolute train wreck.

How do we resolve this? A safe, reliable, structured and scalable system must be settled on. This involves a top-down re-assessment of the daily mail operation in terms of the people, process and tools involved. Look for the smart solution. It is out there, if you know where to look for it.

18 01, 2021

Three Keys to Remodeling Your Digital Mailroom

Steve Irons2021-02-22T12:59:09-07:00January 18th, 2021|Paper2Digital Blog|

Three Keys to Remodeling Your Digital Mailroom

Congratulations! You weathered the onslaught of the pandemic and transitioned to distributed work from home offices. That home office relocation is looking permanent for much of your workforce so it is time to harden the systems that make a work-from-home (WFH) law firm function. A Digital Mailroom is one such system. Using existing scan-to-email utilities at the outset of the pandemic is not an effective permanent solution for a law firm’s mail operation. It was never intended to be, but most legal practices are just beginning to reconsider how essential operations like daily mail will function with a distributed workforce. It is now time to remodel your Digital Mailroom into a permanent, effective operation.

Your firm isn’t going back to paper mail delivery distributed to desks in the city offices. That was a faulty, antiquated process anyway. Digital is better – you just need some finishing work to make it a reliable, secure operation. Your attorneys and staff need to stay productive anywhere they work. Legal technology professionals are now considering the daily mail operation as one of their firm’s greatest opportunities to improve. It’s time to make your Digital Mailroom a permanent fixture of your remodeled law firm.

Here are three keys to remodeling your Digital Mailroom:

Deliver legal mail to the document management system (DMS)
Embed quality controls, monitoring and reporting
Make the mailroom operation simple and efficient

Deliver legal mail to the DMS, not to email. Legal mail is mission critical and time-sensitive, and it contains confidential client information. Once mail items are scanned, the PDF files are destined for the DMS, their permanent home. It’s easy to set up daily mail folders for each DMS user, and when scanned mail items arrive, the DMS provides a move function so that users (or support staff) can place the PDFs into the proper matter folder. Routing scanned legal mail items through the email system is inefficient, and it’s a multi-faceted security risk. Using the email system to distribute scanned legal mail is not an acceptable long term solution.

Embed quality controls, monitoring and reporting in the Digital Mailroom solution. Perfectly scanned mail items delivered reliably each day to waiting attorneys – that’s the standard. Attorneys working at home don’t have nearby staff to fix errors or tweak process for them. The Digital Mailroom should have embedded software and process to ensure quality. Did every received mail item get scanned, with all pages and image quality checked, and the envelop scanned as a last page? Is the mailroom technology connected to a help desk to assist when needed? Can we run reports to track volumes and productivity, so that peak days, growth and operational efficiencies can be anticipated?

Make the mailroom operation simple and efficient. We hear many stories about how all sorts of exceptions and process variations were put in place to accommodate attorney requests when a firm first put a makeshift mail scanning operation in place. The result is spotty performance, jagged quality, and a high reliance on clerical staff memory and Post-it Note bulletins. A remodeled Digital Mailroom needs a best practice approach with software designed expressly for this operation, and repeatable workflows like scanning stacks. This reduces dependency on staff heroics and it establishes much needed reliability in the operation. It also enables repeatability across multiple law office locations, or a better path to mail centralization across offices… A game changer for law firms embracing distributed work.

There you go. Three keys to remodeling your Digital Mailroom, for the better future we’re starting to see. Of course, you will want a good contractor with the proper tools to do this remodeling job. That’s the unmatched expertise you get from DocSolid along with the Airmail2 software you need to create your Digital Mailroom.

Learn much more in this white paper
7 Reasons to Upgrade to a Digital Mailroom

2 12, 2020

How to Transform Mailroom Operations for Security, IG and Productivity

Michael Herzog2021-02-22T11:54:54-07:00December 2nd, 2020|White Papers and Articles|

How to Transform Mailroom Operations for Security, IG and Productivity

A Permanent Change to How Law Firms Operate

PREVIEW:

Law firms need a best practice Digital Mailroom operation, not the current scan-to-email workaround, which was a triage solution at the onset of the COVID-19 crisis. Attorneys and staff working from home must have reliable, secure delivery of daily mail which is arriving at the main office.

The Digital Mailroom remains essential when the workforce returns to the office. A significant part of the workforce will work from home semi-permanently, and it isn’t viable to hand deliver paper mail for those in the office today, and also provide an alternate digital delivery system for those at home.

Law firms are critically dependent on in-bound paper mail from clients, courts, opposing counsel and research sources. Some of these paper mail items mandate a calendared response, or contain sensitive client information, or crucial matter content. Starting now, inbound paper mail needs digital delivery, all of the time, for everyone.

FULL STORY:
https://www.lawjournalnewsletters.com/2020/12/01/how-to-transform-mailroom-operations-for-security-ig-and-productivity/

Digital Mailroom

Learn More